Mac Support Engineer

New Yesterday

Mac Support Engineer – 6-month contract – London – 4 days a week contract My Customer is looking for a proactive and hands-on

Mac Support Engineer

to join a growing IT function. This role will focus on supporting a predominantly macOS environment, ensuring end users receive a seamless and efficient IT experience across devices, collaboration tools, and core systems. You'll play a key role in 1st/2nd line day-to-day support, onboarding, and device management, while also contributing to ongoing improvements as the business evolves its tooling and infrastructure. This Mac Support Engineer will work fully onsite in Central London for 4 days per week. Required Skills & Experience from the Mac Support Engineer: Proven experience supporting

macOS environments

in a corporate setting Familiarity with

Jamf MDM

for device investigation and management Exposure to

Fleet Device Management

(or willingness to learn as part of a migration) Experience supporting

Zoom Rooms or AV/meeting room technology Basic understanding of

network troubleshooting , ideally within a Meraki environment Experience with

Okta administration

(user management and access support) Strong experience managing

user onboarding and offboarding processes Knowledge of

IT asset management and inventory tracking Strong troubleshooting skills with a user-focused mindset Key responsibilities of the Mac Support Engineer: Provide

1st and 2nd line support

across a macOS-based environment Troubleshoot and resolve issues relating to

Mac devices, applications, and user access Support and maintain

Zoom Rooms , ensuring meeting spaces are fully operational Use

Jamf MDM

to investigate device issues, enforce policies, and support endpoint management Assist with the transition to

Fleet Device Management , including basic administration and troubleshooting Investigate basic

network-related issues

using the Meraki dashboard Administer

Okta , including user provisioning, deprovisioning, and password resets Manage

end-to-end onboarding and offboarding , ensuring a smooth user experience Apply now to speak with VIQU IT in confidence. Or reach out to Connor Smal via the VIQU IT website. Do you know someone great? We'll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on LinkedIn @VIQU IT Recruitment.

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Location:
Gb
Job Type:
FullTime
Category:
IT;IT

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