M365 Technical Manager

2 Days Old

Responsibilities
Deliver high standards of operational effectiveness across the Microsoft 365 platform, ensuring performance, stability, and service excellence.
Own and develop the M365 roadmap, ensuring alignment with organisational priorities, user needs, and emerging technologies.
Lead platform security and governance, ensuring compliance with internal policies and industry best practices-particularly within secure or regulated environments.
Oversee incident and problem management for M365 services, ensuring timely resolution, root-cause analysis, and continuous improvement.
Champion user experience and customer satisfaction, developing strong relationships with stakeholders across the business.
Manage service processes in line with ITIL principles, driving maturity in service delivery and operational management.
Ensure the platform meets enterprise-level standards for resilience, scalability, and integration with wider infrastructure.
Build and lead a high-performing M365 team, fostering a culture of accountability, collaboration, and professional growth.
Candidate requirements
Proven experience managing Microsoft 365 at enterprise scale, with strong knowledge across core workloads (Teams, Exchange Online, ...
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Location:
Livingston
Salary:
not provided
Job Type:
FullTime
Category:
IT & Computers

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