Operations Coordinator – Luxury Travel Company

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The Role

We are seeking a dynamic and proactive individual with exceptional administrative skills and meticulous attention to detail to join an expanding Operations team for a luxury travel company. The role operates within a hybrid working scheme, with most team members in the office two days a week (or more, should you wish!)

You will work closely with the Head of Operations to support the smooth running of the department, managing post-booking administration and inquiries while ensuring precision and outstanding customer service throughout the booking process.

Key Responsibilities

• Verify supplier invoices against booking details for accuracy and compliance.
• Create and prepare client documentation using set templates with precision.
• Process incoming client payments and outgoing supplier payments on time.
• Manage and resolve booking changes efficiently.
• Ensure all documentation is accurate and delivered promptly.
• Communicate with external suppliers via email and phone to maintain smooth collaboration.
• Prioritize daily workload to meet deadlines.
• Respond to client and supplier queries effectively.
• Maintain high levels of customer service throughout the booking process.
• Collaborate effectively with internal teams.
• Multi-task and manage various responsibilities simultaneously.
• Stay organized, motivated, and proactive in completing tasks.

Preferred Experience & Skills

• Minimum 2 years’ experience in Luxury Travel administration or customer-focused roles.
• Strong attention to detail with excellent grammar and spelling.
• Confident, clear, and professional telephone manner.
• Competent in Word and Excel.
• Ability to work independently and take ownership of tasks.
• Strong organizational and numerical skills.
• Ability to multi-task and prioritize effectively.
• Highly organized, self-motivated, and proactive.