About Park Hyatt London River Thames  

Nestled along the iconic River Thames, Park Hyatt London River Thames marks the brand's first foray into the United Kingdom, its silhouette unmistakable against the London skyline. The art-infused hotel features a stunning Charlie Whinney sculpture in the lobby that sets the tone for the exclusive art pieces around the hotel. The 203 guestrooms are a haven of comfort, blending residential charm with luxury. Guests can savour the culinary delights of our four distinctive restaurants and bars, or escape at the dedicated wellness floor, complete with an enriching indoor pool and a full-service spa. The hotel boasts an impressive ballroom and seven versatile meeting spaces for events. With easy access to London’s landmarks, Park Hyatt London River Thames offers a perfect launchpad for guests who love curated experiences. 

Duties and responsibilities related to the Luggage Porter 

• Warmly welcome guests upon arrival, offering a friendly and hospitable greeting.  

• Transport guests' luggage from the point of arrival (e.g., car, taxi) to the front desk, and subsequently to their rooms. Assist with luggage during check-out and departure as well.  

• Escort guests to their rooms, explaining the room features and hotel amenities as necessary.  

• Safely store and retrieve luggage as needed, ensuring proper tagging and documentation for easy identification.  

• Communicate effectively with front desk staff to ensure a smooth check-in and check-out process for guests.

About you  

Previous experience in a similar role within the luxury hospitality segment is preferred. The ideal candidate will demonstrate exceptional customer service skills, attentiveness, and the ability to manage a variety of tasks efficiently and professionally. Prior hotel experience—particularly in front office or concierge—is essential, and a valid driver’s license is highly desirable.

Benefits of the Luggage Porter role include  

• 12 complimentary nights a year across Hyatt Hotels worldwide  

• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!  

• Business attire laundered complimentary  

• Headspace membership and access to our Employee Assistance Programme  

• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels  

• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide  

At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!  

Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.  

Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.  

Next Steps: Apply today for this Luggage Porter role and start your journey with Hyatt Hotels!