Logistics Coordinator (Customer Care Associate)

Hybrid - Central London (Full-time, Permanent)

Who We Are

Prinova is a leading global supplier of ingredients and premix manufacturing solutions for the food, beverage, and nutrition industries. We hold strategic stocks in over 35 centres worldwide to ensure supply continuity and operate liquid and dry premix manufacturing facilities in the UK, China, and the USA. With over 40 years of experience, our premix business specializes in ingredient sourcing and distribution, serving customers with global inventories, market expertise, and leading positions in Vitamins, Amino Acids, Sweeteners, Preservatives, Proteins, Aroma Chemicals, and more.

What does Customer Care Associate mean at Prinova?

The CCA will join a dynamic Logistics & Customer Service team of more than 25 members, responsible for managing daily operations including warehouses, customer deliveries, and demand planning.

What’s in it for you?

• Personal growth through training and development opportunities
• Health Cash Plan
• Subsidised gym membership
• Discretionary bonus

What to expect?

• Arranging deliveries to customers from warehouses in the UK and EU via road, ferry, and courier
• Liaising with customers, warehouses, and carriers
• Inputting accurate information into internal systems to create forward allocations and warehouse instructions
• Prompt invoicing with correct VAT calculations
• Preparing shipping documents such as warehouse instructions, packing lists, commercial invoices, dangerous goods notes, and packaging labels
• Handling customer inquiries, complaints, and other customer service tasks
• Monthly stock reconciliations and follow-up inquiries from the finance department
• Managing non-conformances
• Occasional on-site warehouse inspections
• Processing charges invoices from warehouses, forwarders, and suppliers
• Participating in project work
• Covering for team members during absences due to holidays or medical leave
• Performing any other duties as assigned by the manager

Does this sound like you?

• Experience handling key accounts
• Experience with ERP systems
• Proficiency in MS Office applications
• Excellent written and verbal communication skills
• Strong commitment to customer service (internal and external)
• Enthusiasm for a fast-paced, evolving environment

If interested, we would love to hear from you. Please submit your CV by clicking 'apply'. For further questions or to see the full job description, email us for an informal chat at careers-europe@prinovaglobal.com.