Localities Team Manager / Housing Manager

Kidderminster, Worcestershire (Hybrid Working)

Up to £42,504 per annum

Make a Real Impact Where It Matters Most

Are you a confident leader who knows how to get the best out of people—and a service? Do you thrive in fast-paced environments where your decisions genuinely improve lives and strengthen communities?

Community Housing is looking for a Localities Team Manager to lead a passionate team delivering high-quality neighbourhood and housing services. If you have experience of leading a team, care about people, know housing inside out, and can handle complex cases with calm, fair judgement, this is your next role.

What You’ll Do

* Lead, support, and empower Neighbourhood Coordinators and Enforcement Case Coordinators

* Guide complex casework, safeguarding, and tenancy enforcement

* Build strong partnerships with police, social care, health and community agencies

* Drive service improvement—streamline processes, embed new ways of working, and use data to sharpen performance

* Represent us at multi-agency forums (MARAC, MAPPA, safeguarding panels)

* Champion a consistent, customer-first approach across everything we do

What You Bring

* Solid experience in housing or neighbourhood management

* Strong understanding of tenancy law, ASB, and safeguarding

* A confident people-manager who brings out the best in a team

* Skilled at partnership working and managing challenging situations

* Analytical mindset—comfortable with data, systems, and improving processes

* Resilient, proactive, and solutions-focused

A CIH qualification is great to have—but not essential if you bring strong, relevant experience and are prepared to work towards.

Why Join Us?

You’ll lead a team that truly makes a difference—supporting safer neighbourhoods, preventing homelessness, and helping residents build stable, secure lives. You’ll be part of a collaborative organisation that values respect, professionalism, and doing the right thing for customers every time.

If you’re ready to step up, lead with purpose, and help shape the future of our localities service, we’d love to hear from you