Local Authority Housing, Homelessness Complaints and Enquiries Officer, Central London

New Today

Local Authority Housing, Homelessness Complaints and Enquiries Officer, Central London
Pay rate £40 per hour
Contract role, Local Authority Housing Services

Pertemps are recruiting for an experienced Homelessness Complaints and Enquiries Officer in the Central London area.
You will need to have worked in a similar role within a Local Authority Housing Department, and have experience of the following:

Proven experience in complaint handling (mandatory)
Experience handling complaints relating to homelessness services (mandatory)
Experience dealing with complaints involving statutory decision-making, housing register, and temporary accommodation
Strong working knowledge of homelessness legislation and associated policies Key Responsibilities

Manage and respond to complaints and enquiries relating to homelessness services
Handle complaints covering statutory homelessness decisions, housing register applications, and temporary accommodation
Ensure complaint responses are compliant with homelessness legislation, statutory guidance, and council policies
Manage a caseload proactively with minimal supervision, progressing cases efficiently to resolution
Liaise with service users, internal teams, and external partners vi...
Apply
Location:
City Of Westminster
Salary:
£40 /hour
Job Type:
FullTime
Category:
Customer Service & Support

We found some similar jobs based on your search