Loan Agency Operations Manager

37 Days Old

Up to £95,000 | Hybrid Working | London
About the Role
We're seeking a Senior Loans Agency Operations professional to join our clients team in a Vice President capacity working 2 days a week in the office and 3 from home. This is an exceptional opportunity for a strategic Loan Operations professional to support the Director of Loan Agency Administration, driving operational excellence across Corporate Banking loan portfolios in London and MEA regions.
You'll play a pivotal leadership role in ensuring seamless day-to-day operations, managing a high-performing team, and driving continuous improvement initiatives to enhance processes, systems, and service delivery.
Key Responsibilities
Strategic Leadership & Team Management
Support the Director of Loan Agency Administration in delivering strategic objectives for the function
Supervise and develop a team, ensuring adherence to processes, procedures, and quality standards
As a member of the Leadership Team, drive consistency in operating standards across Operations
Take an active lead in the Operations change strategy, demonstrating commitment through delivery
Promote an inclusive, collaborative culture that breaks down silos and enhances team performance
Operational Excellence & BAU Management
Ensure effective running of day-to-day loan agency operations, identifying operational issues and mitigating risk
Oversee timely and accurate processing of drawdowns, rollovers, repayments, prepayments, guarantee bookings, transfers, new deals, and fees as Agent
Process primary and secondary trades with accuracy and efficiency
Monitor the group email inbox and ensure swift resolution of queries
Ensure nostro outstandings are tightly controlled and reconciled
Report delayed items, disputed amounts, and provide updates on outstanding investigations to the Director
Stakeholder Management & Communication
Liaise with front office, lenders, and borrowers to ensure relevant approvals are obtained
Communicate effectively with customers, relationship managers, and participant banks to ensure agency facilities are handled in accordance with loan agreements
Maintain robust links with internal teams and demonstrate proactive problem-solving
Process Improvement & Systems Enhancement
Ensure adherence to key performance indicators and Quality Assurance standards
Work closely with technology teams to establish required system enhancements
Drive prioritisation and plan/manage change initiatives for the function
Assist with projects and ad hoc tasks that advance the capabilities and scope of the team
Contribute to departmental reporting and internal controls preparation
What We're Looking For
Essential Qualifications & Experience
Demonstrable leadership experience in loan operations
Detailed knowledge of loan products and comprehensive understanding of loan documentation
Proven customer-centric career experience in banking or financial services
Experience working as Loan Agent on syndicated facilities
Key Skills & Competencies
Excellent organisational and time management abilities
Outstanding communication skills for engaging with senior stakeholders
Demonstrable ability to innovate, support change, and problem-solve effectively
Collaborative nature with a track record of contributing to successful team performance
Ability to work independently whilst maintaining robust team connections
Proactive approach to identifying and resolving issues
Strong proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook, Teams)
Leadership Qualities
Proven ability to supervise teams and drive performance
Strategic mindset with operational delivery focus
Commitment to fostering an inclusive, high-performing culture
Change management experience and ability to lead transformation initiatives
What We Offer
Competitive Package
Salary up to £95,000
Hybrid working arrangement 2 days a week in office & 3 working from home.
Leadership role within a global financial institution
Opportunity to shape operational strategy and drive meaningful change
Professional Development
Work alongside senior leadership in a strategic capacity
Exposure to complex, high-value loan transactions across multiple jurisdictions
Lead process improvement and technology enhancement initiatives
Develop your leadership capabilities in a dynamic environment
Additional Information
Candidates must have the right to work in the UK without requiring sponsorship.

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Location:
City Of London
Salary:
£95,000
Job Type:
FullTime
Category:
Banking;Management

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