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Job DescriptionJob Description

Department: Operations

The Plumbing Service Manager oversees daily service operations, manages field technicians and dispatchers, ensures high-quality customer service, and drives revenue growth. This role combines technical plumbing expertise with leadership, scheduling, financial oversight, optimization, and customer relationship management.

Key Responsibilities:

1. Operations Management

Oversee daily plumbing service operations and dispatch activities Manage scheduling to maximize technician productivity and efficiency Monitor job progress and ensure timely completion Maintain service quality standards and compliance with Plumbing codes Oversee inventory and tools

2. Team Leadership & Development

Recruit, train, mentor plumbing technicians and apprentices Conduct performance evaluations and provide coaching Promote a positive, safety-focused work culture Lead team meetings and technical training sessions

3. Customer Service & Relations

Handle escalating customer concerns and ensure satisfaction Provide estimates for residential and commercial plumbing services Maintain strong relationships with clients and vendors Ensure professional communication and follow-up

4. Financial & Business Management

Monitor quotes, budgets, revenue, and profit margins Create, track and report KPIs including but not limited to hours per job, work order accuracy, technician efficiency, etc. Approve invoices and review pricing structures Identify opportunities for cost control, utilization, and business growth

5. Safety & Compliance

Ensure adherence to OSHA and local plumbing regulations Maintain proper licensing and certifications Conduct safety inspections and enforce company safety policies

Required Qualifications

10+ years of plumbing experience - journeyman or master level 5+ years of supervisory or management experience Strong knowledge of plumbing systems and plumbing codes Valid plumbing license (as required by state/local regulations) Valid driver’s license

License/Certification:

Journeyman License (Required) Backflow Certification () Driver's License (Required)

Skills

Strong leadership and team-building abilities Excellent problem-solving and decision-making skills Effective communication and conflict resolution Experience with service management software Basic budgeting and financial reporting knowledge

WORK ENVIRONMENT:

Commercial Sites, restaurants, hotels, apartments, industrial facilities, and medical buildings Indoor and outdoor work in varying conditions Seldom overtime or emergency service calls (25%)

BENEFITS

At Gordon Plumbing, we believe that investing in our employees is the best investment we can make. We also care about the health and welfare of our employees and their families. That’s why we are proud of our extensive employee benefit package including:

Company vehicle and gas card Paid Medical Insurance Prescription Card Paid Life Insurance Paid time off Paid Holidays 401K Match Potential Year End Bonus Dental insurance Health insurance Vision insurance Life insurance

Company DescriptionFounded in 1984, Gordon Plumbing, Inc. has grown from a dedicated family-owned startup into one of the largest and most respected plumbing contractors in Central Indiana. For over 40 years, we have served the Indianapolis community with a commitment to integrity, expert craftsmanship, and 24/7 reliability. Our team specializes in a comprehensive range of services—from residential service and drain cleaning to large-scale new construction, hydro-excavating, and complex infrastructure projects. At Gordon Plumbing, we believe our employees are our greatest asset; we invest in the latest technology and provide a supportive, professional environment where skilled tradespeople can build long-term careers. Join a team that treats every project as a partnership and every customer with the "Gordon" standard of excellence.Company DescriptionFounded in 1984, Gordon Plumbing, Inc. has grown from a dedicated family-owned startup into one of the largest and most respected plumbing contractors in Central Indiana. For over 40 years, we have served the Indianapolis community with a commitment to integrity, expert craftsmanship, and 24/7 reliability. Our team specializes in a comprehensive range of services—from residential service and drain cleaning to large-scale new construction, hydro-excavating, and complex infrastructure projects. At Gordon Plumbing, we believe our employees are our greatest asset; we invest in the latest technology and provide a supportive, professional environment where skilled tradespeople can build long-term careers. Join a team that treats every project as a partnership and every customer with the "Gordon" standard of excellence.

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