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Join to apply for the Level 1 Incident Manager role at Australian Investors Association

Job ID:R0394965 Full/Part-Time: Full-time Regular/Temporary: Regular Listed: 2025-08-14 Location: Birmingham

Position Overview

Job Title Level 1 Incident Manager

Location Birmingham

Corporate Title Associate

In Market Data Services Team, we are responsible for the Global Infrastructure that delivers Real-Time The Global Incident Management (GIM) function plays a crucial role in ensuring that service impacting Production IT Incidents are managed consistently and effectively, adhering to established processes and procedures. The primary objective is to restore production services swiftly and efficiently, minimising disruption to the business and mitigating any potential reputational, financial, or regulatory impacts.

The Level 1 Incident Manager will form part of 24x7 Global Incident Management function via the Follow the Sun principle and is responsible for ensuring that impacting and non-impacting Production IT Incidents are managed consistently and effectively, adhering to established processes and procedures.

What Well Offer You

Hybrid Working

We understand that employee expectations and preferences are changing. We have implemented a Hybrid Working Model that enables eligible employees to work remotely for a part of their working time and reach a working pattern that works for them.

You Can Expect

• Hybrid Working - we understand that employee expectations and preferences are changing. We have implemented a Hybrid Working Model that enables eligible employees to work remotely for a part of their working time and reach a working pattern that works for them
• Competitive salary and non-contributory pension
• 30 days holiday plus bank holidays, with the option to purchase additional days
• Life Assurance and Private Healthcare for you and your family
• A range of flexible benefits including Retail Discounts, a Bike4Work scheme and Gym benefits
• The opportunity to support a wide ranging CSR programme + 2 days volunteering leave per year
  
  

• Overseeing and coordinating major incidents, ensuring that key events are meticulously recorded during Incident Management bridge calls
• Delivering comprehensive written and verbal communications throughout the incident lifecycle
• Executing hierarchical and functional escalations as required
• Adhering to established incident priorities and escalation procedures
• Documenting risk and compliance issues, along with relevant indicators
• Facilitating the seamless handover between Incident and Problem Management
  
  

• Time management and organisational abilities
• Communication and active listening skills
• Meticulous attention to detail
• Assertive demeanor with a calm and measured approach
• Proficiency in translating technical details into business language
• Flexibility to work shifts and weekends as required
  
  

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs
• We value diversity and as an equal opportunities employer, we make reasonable adjustments for those with a disability such as the provision of assistive equipment if required (e.g. screen readers, assistive hearing devices, adapted keyboards)
  
  

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Temporary

Job function

• Job function

  Management

• Industries

  Strategic Management Services

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