The roleAre you a looking for a role that gives you the opportunity to use your excellent communication and organisational skills every day? Come and join our Housing team here at Southern Housing as aLettings Officeron a permanent basis.In this role you will work in collaboration with regional Housing and repair colleagues to deliver customer excellence, providing a performance driven, customer focused empty homes and lettings service, which maximises our income, minimises our revenue losses and allocates and occupies our empty homes quickly. You will deliver a service in line with our policies and procedures and to the agreed performance standards in a professional, empathetic, polite, courteous, and safe and efficient manner.Part of your responsibilities will include providing an effective lettings service and achieving high customer satisfaction in line with our policies and procedures, maintaining administration systems with accurate records and preparing regular returns and reports as and when required. You will be advertising and marketing empty properties, shortlisting applicants and co-ordinating pre moving out visits as well as liaising with regional and other internal teams to ensure properties becoming void are processed as quickly as possible ensuring repairs and safety checks are completed in the minimum time, and within agreed targets. In addition, you will ensure income is maximised through rent and service charges payments in advance, by providing customers with all the information they need and ensure all identification documentation is provided prior to tenancy start date, undertaking relevant eligibility assessments as appropriate.The Location:The role is based in Farringdon and will cover the London North RegionWhat Youll need:Ability to communicate effectively and concisely, displaying good interpersonal skills in multiple modes (phone, face-to-face, emails and in writing) using customer friendly languageAbility to meet targets and deadlines, prioritise workloads and work under pressure showing persistence and determination when setbacks occur Some experience or lettings or understanding of Local authority waiting lists and choice-based lettings schemesEffective interpersonal skills and the ability to work collaboratively with stakeholdersAbility to learn and effectively use multiple IT and communication systemsA good problem solver with an ability to handle crisis situations focusing on the needs of the residents and the businessIn your supporting statement, it is important that you address how you meet each of the abovesix criteriaproviding real examples.?Closing Date:Wednesday 29thApril2026 at 23:59Please note:We reserve the right to close this vacancy early if we receive a high volume of applications. We encourage you to submit your application and supporting statement as soon as possible so your application can be reviewed and considered.Applying for roles with usAbout usAt Southern Housing, our residents are at the heartof everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!We also understand the difference that safe, secure, and affordable homes can make to peoples lives.A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.What's in it for youPensionLife assuranceHealthcare cash planEyecare & dentalBirthday leaveRetailersdiscountsCycle to workBuy & sell annual leaveSeason ticket loanIn-house academy & career developmentFlexible workingInclusion and Diversity We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, its about celebrating differences of thought, opinion, experienceand perspective of each individual. Were all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.JBRP1_UKTJ