Albion Estate | Lettings / Estate Manager (Russian Speaker)

Location: London, UK

Job Type: Full-time

Company: Albion Estate

Salary: from £30,000

About the Role

Albion Estate is looking for a highly organised, proactive, and detail-oriented Lettings / Estate Administrator to support the day-to-day operations of our property business.

This is a broad and hands-on role covering the full administrative cycle of property and lettings management. The successful candidate will be involved in reporting, property administration, payment processing, record keeping, landlord and tenant support, and general operational coordination.

We are looking for someone who can confidently manage a wide range of responsibilities, maintain strong attention to detail, and ensure that internal processes run smoothly and efficiently.

Fluent Russian is required for this role.

Key Responsibilities

Property and Lettings Administration

• Provide full administrative support across the lettings and property management process
• Maintain accurate records for properties, tenants, landlords, contractors, and suppliers
• Prepare, organise, and update tenancy-related and property-related documentation
• Support the administration of move-ins, move-outs, renewals, and general tenancy changes
• Ensure all files, records, and communications are properly stored and updated

Reporting and Operational Support

• Prepare regular reports on property status, tenancy progress, payments, outstanding actions, and operational matters
• Maintain internal trackers, spreadsheets, databases, and reporting systems
• Monitor deadlines and follow up on outstanding documentation, actions, and approvals
• Assist management with reporting, updates, and administrative summaries across the portfolio
• Help ensure accuracy and consistency across all property and administrative data

Payments and Financial Administration

• Receive, process, and record payments including rent, deposits, contractor invoices, and other property-related transactions
• Maintain accurate financial records and payment confirmations
• Track outstanding payments and support payment follow-ups where required
• Assist with reconciliations and ensure payment information is correctly reflected in internal systems
• Coordinate with relevant internal teams regarding payment status and documentation

Property Management Support

• Assist with the day-to-day coordination of maintenance issues, repairs, contractor appointments, and property requests
• Liaise with tenants, landlords, contractors, and service providers to support smooth property operations
• Track ongoing issues and ensure timely follow-up and resolution
• Help coordinate inspections, certificates, inventories, and general property compliance administration
• Support the wider team with operational and administrative tasks across the property portfolio

Communication and Client Support

• Act as an administrative point of contact for tenants, landlords, contractors, and internal teams
• Respond to enquiries in a professional and timely manner
• Support both English-speaking and Russian-speaking clients
• Ensure a high standard of service, communication, and follow-through in all interactions

General Administration

• Maintain organised digital and physical filing systems
• Support office administration and internal coordination
• Help improve internal administrative processes and workflow efficiency
• Handle a high volume of tasks with accuracy, responsibility, and professionalism

Requirements

• Previous experience in property administration, lettings administration, estate administration, or property management support
• Strong experience in administration, reporting, and payment processing
• Excellent organisational skills and strong attention to detail
• Ability to manage multiple tasks and priorities in a fast-paced environment
• Strong written and verbal communication skills
• Fluent Russian and English
• Confident user of Microsoft Office, Excel, CRM systems, and administrative platforms
• Professional, reliable, and solution-oriented approach

Preferred Experience

• Experience in UK residential lettings or property management
• Familiarity with tenancy administration and landlord-tenant communication
• Experience coordinating maintenance, contractors, and property-related issues
• Understanding of property operations and financial administration processes

Key Personal Qualities

• Highly organised and detail-focused
• Responsible and dependable
• Proactive and hands-on
• Calm under pressure
• Strong communication and coordination skills
• Able to work across a broad range of operational and administrative tasks
• Process-driven with a strong sense of ownership

Why Join Albion Estate

• This is an excellent opportunity to join a growing property business in a central operational role. You will be involved in the full administrative and coordination side of lettings and estate management, helping ensure the business runs efficiently, professionally, and to a high standard.