Legal Client Service Supervisor

£35,000 | St Albans, Hertfordshire | Permanent

My client are seeking an experienced Legal Client Services Supervisor to oversee the daily operations of our busy New Business Team. This is a pivotal position where you will provide guidance, training, and support to a team of New Business Assistants, ensuring the smooth and efficient onboarding of clients across both property and private client matters.

You will be the go-to person for queries, performance monitoring, and compliance oversight, as well as working closely with senior management to develop and refine processes that enhance client service and operational efficiency.

Key Responsibilities:

Lead, mentor, and support a team of New Business Assistants, ensuring workloads are managed effectively and service levels are met. Oversee client onboarding, including ID checks, AML and sanctions screening, conflict checks, and file opening processes. Handle complex client queries and provide solutions promptly and professionally. Monitor team performance, provide feedback, and contribute to training and development. Ensure compliance with firm policies, audit measures, and regulatory requirements. Assist with process improvement projects to enhance team productivity and client satisfaction. Step in to cover aspects of the Head of Operations role when required.

About You:

Proven experience in a supervisory or managerial role, ideally within legal, professional services, or a highly regulated environment. Strong administrative skills with excellent attention to detail and time management. Confident communicator with the ability to engage with clients and colleagues at all levels. Experience with compliance procedures and client onboarding processes. Proficient with IT systems, ideally including practice management software. A proactive, solution-focused mindset with a commitment to delivering exceptional client service.

Package:

£35,000 St Albans, Hertfordshire Monday – Friday, 9am – 5pm Excellent benefits