Learning Operations Lead Job description: Contract type: 1 Year FTC. Location: London with a minimum of 2 days per week in the office. Salary: London c£60,000 per annum plus civil service pension scheme employer contribution of 28.9%. Nationality Requirements: UK nationals, Nationals of Commonwealth countries who have the right to work in the UK, Nationals from the EU, EEA or Switzerland with (or eligible for) status under the European Union Settlement Scheme (EUSS). Please note, we are not able to sponsor work visas. Please contact us at athrservicedesk@nao.org.uk should you have any questions on your nationality eligibility. The closing date for applications is 11:59pm Sunday 18 January 2026. First stage interviews will take place via Teams WC 26 Jan 2026 and second stage interviews will take place at our offices in Victoria, London WC 1 February 2026. Role Overview The role is responsible for delivering all of the business operations elements that support the L&D team’s delivery of high quality, effective and engaging learning and coaching at the NAO. Reporting into the Director of Learning, Development & Talent on a day‑to‑day basis but with a dotted line to the team leads you will work with the Learning leadership team to ensure that learning strategy elements are delivered as effectively and efficiently as possible. You’ll oversee core administration tasks relating to deployment of programmes but also work with the whole L&D team, and the business, to ensure that budgeting, evaluation, monitoring, data reporting and risk and governance aspects are all managed effectively. This role supervises two learning coordinators. Responsibilities

Oversight of core learning programme delivery elements including management of the LXP, deployment, logistics and monitoring processes as well as advising on communications and marketing. Working with the Director of Learning, Development & Talent to define the evaluation strategy and then implement and embed the agreed approach. Determine appropriate data sets including monthly scorecards, to be monitored and shared, working with fellow People Team colleagues and the business to support our learning culture. Dealing with ad hoc data requests as required, in conjunction with the administrators. Complete operational planning, team allocation, project creation and cash budget estimates for the year ahead. Manage the day‑to‑day L&D budget and expenditure. Manage the L&D Business Intelligence data in the cube and any FF supporting activities. Maintain, develop and improve the LXP, ensure pages are up to date with engaging content, create and maintain system processes, resolve or escalation technical issues, manage metadata; constantly develop, improve and review new possibilities regarding usage and efficiency. External training management – business cases and payment. Own and manage the L&D policies. Maintain L&D team MS Teams file sharing structure to ensure information is stored in compliance with internal data security requirements. Support the rest of the L&D team in creating best practice processes for end‑to‑end learning programme creation and maintain with an eye to quality and ISQM1 standards. Consult with L&D specialists and other key stakeholders on design of content within the LXP to maximise functionality and reach. Oversee the risk register and governance processes. In conjunction with rest of team and L&D Leadership develop the Learning Communication strategy and plan, including Merlin pages. Manage procurement and contracts incl. SLAs incl. Civil Service Learning. Transparency report / Annual report / other external communications. Oversight of L&D inbox management. Develop improved processes for sourcing and managing facilitators and associates. Day to day management of two team members. Stay informed of industry trends related to learning technology and learning analytics to drive continuous improvements in process and our learning offer.

Skills Required

Learning Experience Platform (LXP) Management – Maintaining and improving LXP functionality; managing metadata and system processes; troubleshooting and escalating technical issues. Data Analysis & Reporting – Creating and monitoring monthly scorecards; handling ad hoc data requests; managing L&D Business Intelligence data. Budget Management – Operational planning and cash budget estimation; managing day‑to‑day L&D budget and expenditure. Digital Tools Proficiency – MS Teams file structure management; familiarity with BI tools and data cubes. Operational & Project Management – Operational planning; team allocation and project creation; governance & compliance; managing risk register and governance processes; ensuring compliance with ISQM1 standards and internal data security; policy management; owning and updating L&D policies. Soft Skills – Stakeholder engagement; consulting with L&D specialists and key stakeholders; communication & marketing; developing learning communication strategies; advising on internal communications and marketing; problem‑solving & continuous improvement; identifying opportunities to improve processes and systems. Domain‑Specific Competencies – Learning & Development expertise; understanding of end‑to‑end learning programme creation; familiarity with evaluation strategies and embedding approaches; external training management; handling business cases and payment processes.

Application Please apply before the deadline with a maximum 2 page CV and a 1 page covering letter outlining your interest and suitability for the role. #J-18808-Ljbffr