Learning & Development Manager (Maternity Cover)
New Today
We are looking for a Learning & Development Manager who understands that training is not delivered from a classroom alone. It happens on the floor, in real time, through observation, conversation and coaching.
This role requires someone who is present, visible and confident within the operation. You will work alongside teams, support managers and ensure that service standards are not only understood but consistently delivered.
A strong knowledge of Forbes and LQA standards is essential. More importantly, the ability to translate these standards into practical, meaningful training on the floor is key. This is about helping people understand why standards matter and supporting them to bring them to life naturally.
What you will be responsible for:
Leading and delivering learning and development across the hotel in a way that is practical, consistent and relevant
Embedding Forbes and LQA standards through hands-on, on-the-floor coaching and structured training
Supporting managers in developing their teams through coaching, feedback and clear development plans
Designing and delivering training programmes covering service excellence, communication, leadership and personal development
Organising and coordinating external training programmes and partnerships, ensuring quality and alignment with our culture
Maintaining strong relationships with external providers, training partners and industry bodies
Supporting succession planning by identifying potential and developing future leaders
Ensuring learning is accessible across all departments, including night teams, adapting schedules where needed
Being consistently present within the operation to observe, support and identify development opportunities
What we are looking for:
Experience delivering training within a luxury hospitality environment
A hands-on approach, confident working on the floor and engaging with teams at all levels
Excellent organisational skills, with the ability to manage multiple training initiatives and external programmes
Strong interpersonal and communication skills, able to build relationships across the business and with external partners
A coaching mindset, someone who listens, challenges and supports people to grow
High attention to detail and a clear understanding of what quality looks like in a luxury environment
Someone who believes in building culture, not just delivering training
YOUR BENEFITS WORKING AS A LEARNING & DEVELOPMENT MANAGER AT PAN PACIFIC LONDON
At Pan Pacific London we take pride in our close-knit culture, commitment to development and focus on wellbeing. As part of our team, you will enjoy:
Access to Mental Health First Aiders
An extra day off to celebrate your birthday
Cycle to Work Scheme
Employee Referral Scheme
Season Ticket Loan
Enhanced Maternity and Paternity Policies
Eye Care Voucher Scheme
Social and Employee Wellness Activities
Employee Assistance Programme, including 24/7 virtual GP and financial advisors
Two hotel-wide social events per year, plus additional team gatherings
Flexible Work Policy
Complimentary dry cleaning for uniforms and work attire
Reward and Recognition Programmes including Star of the Month, Manager of the Quarter, and Star of the Year
Guest Experience Programme
50% Discount on Food and Beverage at Food & Beverage outlets at Pan Pacific London
30% Discount on internal spa treatments
30% Discount on Food & Beverage across Pan Pacific Hotel Group properties
Friends & Family rates at Pan Pacific London and across Pan Pacific Hotels Group
Complimentary meals prepared daily by our chefs
Two fully paid Study Days per year (in addition to annual leave)
Two fully paid Volunteer Days per year (in addition to annual leave)
Career Progression, were committed to coaching and supporting your internal development within Pan Pacific Hotels Group
Additional perks through YuLife
Dedicated discounts with local eateries
ABOUT PAN PACIFIC HOTELS GROUP
Operated by Pan Pacific Hotels Group, Pan Pacific Hotels and Resorts is a global luxury brand with nearly 30 hotels and serviced suites across 22 cities in Asia Pacific, North America, and Europe, including seven new openings by 2025. Renowned for sincere and graceful service, Pan Pacific is the trusted choice for guests seeking refined, memorable experiences.
Join Our Family in the Heart of the City
Pan Pacific London, a Forbes Travel Guide Five-Star property, is proudly located in the vibrant heart of the City. We are honoured to have received multiple prestigious accolades, including:
Hotel of the Year Group (2023) | Catey Awards
Hotel of the Year London (2022/2023) | AA Hospitality Awards
Forbes Five-Star Rating | 2022/2023
Forbes Five-Star Rating | 2023/2024
Forbes Five-Star Rating | 2024/2025
Forbes Four-Star Rating SENSORY Wellbeing | 2023/2024
Forbes Four-Star Rating SENSORY Wellbeing | 2024/2025
Be part of something extraordinary, where excellence is recognised, and hospitality is redefined.
Eligibility: All applicants for the role of Learning & Development Manager must have the legal right to live and work in the UK without any restrictions. Proof of eligibility will be required at the interview stage.
TPBN1_UKCT
- Location:
- City Of London
- Job Type:
- FullTime