OSC Operational Trainer (learning & Development)

Location: Stoke / Birmingham (Hybrid Working)

Are you passionate about developing people, improving processes, and driving operational excellence? This is a fantastic opportunity to join a high-profile account as an OSC Operational Trainer, playing a key role in shaping how teams perform and deliver service.

Sitting within the Operational Service Centre (OSC) Leadership Team, this role offers real influence—supporting the development of colleagues, embedding best practice, and ensuring operational consistency across a fast-paced, multi-site environment.

The Opportunity

You’ll be at the heart of capability building—designing and delivering training, improving processes, and working closely with stakeholders to drive performance across the business. This is a highly visible role with clear progression opportunities.

What You’ll Be Doing

• Design and deliver engaging training programmes for new and existing employees

• Map and improve operational processes to drive efficiency and service quality

• Facilitate training across classroom, remote, and on-the-job environments

• Conduct competency assessments and identify skills gaps

• Implement follow-up and remedial training to improve performance

• Collaborate with stakeholders to ensure alignment with operational and contractual standards

• Support e-learning development and explore innovative training methods

What We’re Looking For

• Experience delivering training within an operational or service-led environment

• Strong stakeholder engagement and influencing skills

• Ability to simplify complex processes and communicate clearly

• Proactive, organised, and able to manage multiple priorities

• Passion for continuous improvement and developing others

Why Join?

• Hybrid working across Stoke and Birmingham

• Clear progression within a growing, high-profile account

• Opportunity to shape training strategy and influence operational performance

• Collaborative, supportive environment within a global organisation

About ISS

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, ISS helps customers achieve their purpose—whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. Our passion is people, and we are committed to creating an inclusive, supportive environment where everyone can grow and make a difference.

#ISSGreatPeople #ISSTalent #PeopleMakePlace