Role: Learning and Development Administrator

Location: Based in Kidderminster, regular travel to Telford and other mfg offices

Hours: Full Time

Term: Permanent

mfg

You'll be joining a regional law firm that enjoys a strong reputation, recognised in the Legal 500 and Chambers Guide, made possible by our exceptional people. We want to help you reach your full potential, love the work you do and deliver the best results for your clients. It's our goal to make you feel great about working with us, and we work hard to cultivate a culture that makes it easy for you to stay with us for many years.

The HR Team is led by Sarah Rogers, Head of HR. This role will report into our HR Manager Simon Lord, working closely with ICT Trainer Tanya Hart. You will also work alongside mfg's Payroll Administrator Leona Hutton and HR Administrator Steven House. This role will be based in the Kidderminster office with frequent travel to the Telford office and other mfg offices as per business need for new starters inductions (travel expenses paid).

Day to day, you'll be successful in this role if:

You are an experienced L&D Administrator, having worked within a HR or L&D team, and possess a working knowledge and understanding of the role responsibilities below. You must be able to self-manage, and be self-sufficient to manage conflicting priorities on a daily basis, liaising with all levels of stakeholder in a professional environment. This is an exciting new opportunity to join an established team to further support mfg with all learning and development activities required.

Key Responsibilities:

1. Support the induction process for all new starters, and deliver core IT induction training.
2. To set up and configure new users including user account; email account; SOS case management; iHasco; CRM System User account; copier code; inclusion in distribution lists etc.
3. Support current population with how do I queries regarding mfg's solicitor software package.
4. Point of initial contact for training requests mfg wide. With HR team and ICT Trainer's support, provide guidance on appropriate learning solutions.
5. Maintain accurate learning records to support a culture of continuous development in line with audit compliance.
6. Support administration activities for mfg's performance management process.

Requirements:

• Previous experience as L&D administrator within a HR or L&D team environment.
• Previous experience delivering induction training, and co-ordinating new starter set up's and processes.
• Experience of delivering IT skills training courses to a wide range of users.
• Experience of HR systems and/or Learning Management systems.
• Thorough knowledge of MS Office (inc. PowerPoint, Excel, Access and Outlook).
• Ability to interact effectively with others, both face to face and over the telephone, including an excellent telephone manner.
• Committed to excellent colleague service.

Salary & Benefits:

• Competitive salary
• 22 days' holiday (plus additional days at Christmas and statutory Bank Holidays)
• Healthcare benefit scheme
• Employee Assistance programme and wellbeing services - 24/7 helpline facility
• Discounted legal fees for staff and family members
• Death in service provision
• Auto enrolment in our Company Pension
• Annual colleague event

Other reasons to join us

• We offer a rewarding career of quality work alongside a commitment to your development. It's a fantastic environment in which people grow!
• A supportive people first' culture, driven by wellbeing and work/life balance (it's a 35-hour week) over 90% of our people responded in our most recent engagement survey that it's a great place to work and they're proud to work here.
• Committed to inclusion, we aim to employ a diverse section of the community whilst our work for good causes continues to flourish. Many of our people are actively involved in CSR, Sports & Social and Health & Wellbeing groups.

For more information on what it's like to work at mfg, please visit our recruitment page or email recruitment@ to arrange a confidential call to discuss this opportunity further.

Agencies please note - we have an agreed Agency PSL in place.

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