Overview

Robert Walters is supporting a central government customer in the recruitment of a Lead ServiceNow Developer to join their national digital function. This is a senior, Grade 7 permanent position that offers the opportunity to lead and shape ServiceNow development across business-critical services that impact thousands of users daily.

We are seeking experienced ServiceNow professionals who are passionate about technical leadership, improving public services through smart technology, and mentoring the next generation of developers.

This role sits within a cross-functional product delivery team and combines hands-on development with team leadership, solution design, and collaboration across architecture and delivery disciplines.

Key Responsibilities Lead the development and configuration of ServiceNow platforms, covering ITSM, ITOM, and CSM modules. Collaborate with Technical Architects and Product Managers to define long-term technical roadmaps and service strategies. Ensure all development aligns with engineering standards and platform governance. Oversee integrations using REST/SOAP APIs and help modernise connections to heritage systems. Champion documentation and knowledge sharing within and across teams. People & Delivery Line manage and coach junior and mid-level developers, supporting their professional...