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Job Description - Lead Client Partner - Vice President - English (HIG022955)

Ready to build the future with AI?

At Genpact, we dont just keep up with technologywe set the pace. AI and digital innovation are redefining industries, and were leading the charge. Genpacts AI Gigafactory , our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI , our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of whats possible, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn , X , YouTube , and Facebook .

Inviting applications for the role of Lead Client Partner - Vice President - English

This role is responsible for driving growth for a portfolio of clients and acts as the CEO for their account . The role must develop deep internal and external relationships and have the industry, domain, and business acumen to effectively partner with our clients executive teams. The role may manage a sales team in addition to owning a $50M+ portfolio.

Responsibilities

Responsible driving growth within a global or regional portfolio of >$30M through partnership with enterprise sales and mining of existing relationships; identify/close/deliver consulting opportunities as well as larger transformation opportunities including managed services

Build vision for portfolio and enable vision through strategic roadmaps including the creation and implementation of growth plans for key/strategic accounts.

Leads account planning and account strategy.

Understands the levers that impact P&L and contract or change management to drive improved account performance.

Understands how to set up operational processes and approaches that help optimize account management, including an overall client engagement strategy.

Actively involved in industry associations and forums

Owns the P&L for the account (in collaboration with Operations)

Develops meaningful internal/external relationships with C-suite leaders across organizations. Drive thought leadership conversations

Builds reputation as a trusted advisor with CXO & Business Leaders by developing a nuanced understanding of clients strategic goals/pain points/market opportunities; and shares creative ideas and new value propositions regularly .

Responsible for Client Satisfaction and NPS

Determines and orchestrates the needed flying formation to support the account

Acts as a consultant to clients in the area of business and provides insights/directions on how to use new technologies to drive a transformation agenda relevant to Board and C level executives.

Understands how to lead Digital and Data-Tech- AI as the tip of the spear with clients (not just traditional IO/BPO).

Drives sales teams' performance using sales planning tools, processes, and metrics. Provides thought-leadership and direction

Facilitates the commercial details and negotiation of an opportunity, such that both parties are satisfied with the value gained.

Understands how to construct Genpacts Impact Commercial Models that align with client's business drivers and objectives .

Understand how to navigate political landscape at client and internally at Genpact

Responsible for the full end-to-end lifecycle of entire team including hiring, onboarding, assessing, and evaluating performance and firing team members.

Provide leadership to the team through coaching, mentoring, training, and career development of staff

Consults with leadership and HR on sensitive and difficult employee situations and issues

Builds meaningful relationships and community within the team through honesty, integrity, and authenticity.

Has a clear vision and the ability to communicate the vision to team members.

Can organize the flying formation in an effective & efficient manner.

Collaborates with the Operations leaders to ensure successful delivery

Qualifications we seek in you!

Minimum Q ualifications

Proven experience handling senior client relationships at Fortune 500 companies

Experience leading and closing end-to-end deals of $20M TCV or larger

Relevant yea r s of business/segment/industry expertise

MBA or advanced degree in related field

Strategic consulting expertise or experience

Experience working with cultures across the globe

Sound financial & commercial business understanding

Prior consulting experience

Bachelors degree in business, technology, analytics, or a related field . MBA is preferred.

Preferred Q ualifications / Skills

Can see futuristic possibilities and translate them into breakthrough strategies.

Effectively sees the big picture of the client's business objectives , competitive industry, and can relate to how Genpact can support their most important needs.

Clearly links client business strategy to a transformation roadmap both internally and externally.

Steps up to address difficult issues, saying what needs to be said and questions the status quo.

Is a self-starter who doesnt mind building their own path to succeed and is comfortable taking charge.

Drives new CXO conversations to break into new business areas.

Can navigate organization, team, and client dynamics to lead effective change.

Knows how to uncover the business and personal agendas that drive individuals.

Has tolerance for ambiguity, is comfortable with change, and can flex quickly.

Relates openly and comfortably with diverse groups of people.

Holds self and others accountable for meeting commitments internally and externally.

Delivers on commitments, showing others they can be trusted to do what they say theyll do.

Takes responsibility for the outcomes of individual actions and decisions, and successfully transforms efforts into results.

Develops and delivers multi-mode communication that conveys a clear understanding of the unique needs of different audiences.

Understands the emotion and intentions behind information and decisions.

Listens to gain the full meaning of whats being said and makes the other person feel understood.

Has ability to manage conflicting priorities between the account, client, and project team.

Is viewed to be a trusted advisor both internally and externally with key stakeholders.

Has ability to navigate the political landscape and influence decisions.

Exhibits speed to outcome and consistently achieves results.

Is competitive, hard driving and motivated by delivering value.

Can create quick action plans to drive results for the team; understands what moves the needle and what does not.

Has an appetite to learn / understand Genpact Sales framework/ways of working (through Genpacts mandatory Sales training & certification process) and a willingness to share best practices and encourage the team to leverage the proven tools, techniques, and methodologies to yield better outcomes .

Lead AI-first transformation Build and scale AI solutions that redefine industries

Make an impact Drive change for global enterprises and solve business challenges that matter

Accelerate your career Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills

Grow with the best Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace

Committed to ethical AI Work in an environment where governance, transparency, and security are at the core of everything we build

Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up .

Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.