OverviewPertemps are currently working for a global client based in Glasgow City Centre who have a new role for candidates who are fluent in Dutch and English. This role would suit someone who has experience in customer service from financial services, but they would also consider candidates from call centre or hospitality. The role is working hybrid, salary £27k and the benefits are fantastic.Competitive salary & pension scheme25 days annual leave plus ability to purchase 5 additional daysPrivate Medical cover, Employee Share Purchase Plan, Life AssuranceYOU MUST ALREADY LIVE IN SCOTLAND WITH FULL RIGHT TO WORK STATUSKey responsibilitiesEnsure complaints are identified, investigated and resolved promptly and fairlyInvestigate complaints thoroughly correctly identifying root causesWrite Final Resolution LettersMeet company’s Quality and Efficiency StandardsFocus on SLA’s and Regulatory timelinesPipeline/Caseload management for your language skills including EnglishWork to company Standards and Frameworks.Participate in the Training and Competency FrameworkQualificationsPrevious experience in a complaint handling roleFluent in DutchFluent/Advanced EnglishExcellent Listening Skills is a mustHigh Standards of verbal and written Communication skills is a mustExperience in liaising with the Financial Ombudsman or other regulatory body is desirableExperience of using Microsoft Office PackagesPertemps acts as both an employment business and an employment agency. #J-18808-Ljbffr