Salary of £26,650 with an additional £416 shift allowance per annum.

Status: Full Time

Type: Permanent

The Company

Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers, and communities – through innovative supply chain management, freight forwarding, warehousing, and distribution services. We are dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected, and creative in making us the world’s preferred choice.

Role Overview

We are looking for a Land Freight Customs Coordinator to join our team at the Tilbrook site in Milton Keynes (MK7 8BN). This role follows a rotating shift pattern, Monday to Friday, with set hours of 7:00 AM–4:00 PM and 10:00 AM–7:00 PM. The successful candidate will be responsible for providing exceptional customer service to Yusen Logistics' customs clients, ensuring shipments are handled efficiently and with precision from start to finish.

Benefits

• Salary: £26,650.00
• Shift Allowance
• Hybrid working
• 25 days' holiday (excluding bank holidays) and 5 days Volunteer Leave per year
• Opportunity for Unpaid Leave
• Up to 10 days international remote working
• Free Eye Test
• Employee Referral Scheme
• Cycle to Work scheme
• Critical Illness Cover
• Free online Fitness Platform (Pilates & Yoga, Mindfulness/Meditation, 24/7 support, advice, diet and Nutrition)
• On Site Mental health First Aiders
• Employee benefits (e.g., Free eye test, up to 25% off gym membership, high street vouchers)
• Free access to 24/7 online GP, mental health support, Life Events Counselling, Care Concierge Service
• Tailored development and career opportunities

Key Responsibilities

• Collaborate effectively within the team to build strong relationships.
• Respect diverse ideas and opinions.
• Maintain a proactive and independent work ethic, delivering high-quality results.
• Build trust through quality work.
• Encourage respectful communication within the team.
• Share insights and information effectively.
• Understand customer needs and challenges.
• Maintain good customer relationships and keep clients informed about shipment delays, customs holds, and issue resolutions.
• Update customers on planned maintenance and potential service delays.
• Ensure customer KPIs and SLAs are met.
• Prepare and check customs entries promptly for compliance.
• Support cancellation and amendment of customs entries, keeping customers updated.
• Adhere to company procedures, including Health and Safety.
• Report escalations to your Team Leader.
• Be proactive in problem-solving.
• Maintain high operational service standards and adhere to deadlines.
• Communicate SOP changes immediately to the team.

Key Requirements

• Experience with customs procedures, regulations, and freight forwarding.
• Ability to work independently and as part of a team.
• Excellent communication and customer service skills.
• Experience working with a dynamic team.
• Confident and professional manner.
• Highly organized and capable of working under pressure.
• Strong problem-solving and investigative skills.
• Attention to detail, with strong numeracy and literacy skills.
• Follow defined procedures precisely and consistently.
• Proficiency in building relationships at all levels within an organization and with clients.
• Demonstrates strong self-efficacy and ability to work autonomously.
• Highly motivated and focused on meeting customer expectations and SLAs.
• Experience in a fast-paced environment.
• Good communication and customer service abilities.
• Competent in IT skills, especially Microsoft Office and Excel.
• Effective time management skills.

We thank all applicants for their interest; only those under consideration will be contacted.

Yusen Logistics is an equal opportunities employer, encouraging applications from all suitably qualified and eligible applicants regardless of personal circumstances. We make recruiting decisions based solely on skillset and experience. Diversity fosters an inclusive environment where employees can thrive and grow.