Key Accounts Coordinator

Location: High Wycombe Salary: £30k per annum

Permanent

Monday to Friday 37.5hrs per week

Our client is looking for an experienced Administrator for their busy office in High Wycombe.

Key Responsibilities of the Key Accounts Coordinator:

* Manage and develop relationships with key customer accounts, ensuring a consistent and high level of service delivery

* Coordinate service activity by liaising with internal teams and field-based staff to ensure bookings are scheduled efficiently and within agreed timeframes

* Act as a central point of contact for customers, providing updates, resolving queries, and ensuring clear communication at all stages

* Maintain accurate and up-to-date records across internal systems, ensuring all activity is logged correctly

* Ensure all required documentation is prepared and issued ahead of scheduled works (e.g. booking confirmations, compliance paperwork, site requirements)

* Monitor and progress ongoing service requests, ensuring completion within agreed service levels

* Support the coordination of planned and reactive work, ensuring efficient alignment of multiple service types where required

* Raise and process internal requests such as job allocations, approvals, and part requirements through relevant departments

* Work closely with internal support teams to ensure all operational and administrative processes run smoothly

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