Key Account Manager
New Yesterday
This range is provided by Willcox Matthews. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Willcox Matthews
Director at Willcox Matthews Ltd - Providing Technical & Engineering Recruitment Services across the UK, USA & Europe
We’re supporting our client, a leading global manufacturing and engineering company based in Sheffield, who are looking for a Key Account Manager to join their growing team. The successful Key Account Manager will have experience in Key Account Management or Sales, in manufacturing, ideally with an OEM or Tier 1 supplier, in investment casting or a relatable field in the metals processing industry. The successful candidate can be based anywhere in the UK. – home based.
Position Overview: As a Key Account Manager, you'll be responsible for managing and expanding relationships with strategically important multinational accounts. Your primary focus will be delivering exceptional customer service, driving revenue growth, and ensuring the successful onboarding and retention of key accounts. You’ll also act as the primary liaison between the customer and the organisation, ensuring alignment between customer needs and company offerings.
Responsibilities for Key Account Manager:
- Develop and maintain strong, long-lasting relationships with key customers.
- Serve as the main point of contact for assigned accounts, ensuring a high level of customer satisfaction.
- Address and resolve any issues or concerns that arise, ensuring prompt and effective solutions.
- Oversee the onboarding process for new accounts, ensuring a smooth and efficient transition.
- Collaborate with internal teams to deliver technical support tailored to the specific needs of each customer.
- Act as the communications bridge between the customer and the organisation.
- Facilitate clear and effective communication to ensure customer expectations are met and exceeded.
- Develop accurate revenue forecasts for assigned accounts, based on market analysis and customer insights.
- Regularly review and adjust forecasts to reflect change in customer needs and market conditions.
- Identify opportunities for account growth and develop strategies to achieve sales targets.
- Create and executive account plans, including goals, strategies, and action plans.
- Propose and implement strategies to expand account revenue, including upselling and cross-selling of products and services.
- Monitor market trends and competitor activities to anticipate customer needs and adjust strategies accordingly.
- Create and executive strategic account plans that align with both customer objectives and company goals.
- Gather and analyse account-specific insights to drive decision-making and tailor strategies.
- Review and negotiate pricing and contract terms with customers, ensuring competitiveness and profitability.
- Manage contract renewals and amendments, working closely with legal and finance teams.
- Develop and implement strategies to enhance customer loyalty and retention.
- Address potential issues proactively to prevent churn.
- Ensure the timely and successful delivery of solutions to customer needs and objectives.
- Address and resolve any customer issues or concerns promptly and effectively.
- Gather and act on customer feedback to continuously improve service delivery and customer satisfaction.
About You:
- Bachelor’s degree in Business, Sales, Marketing, Engineering, or related field.
- 8+ years of experience in Key Account Management or Sales, in manufacturing, ideally with an OEM or Tier 1 supplier, in investment casting or a relatable field in the metals processing industry.
- Proven ability to build and maintain strong relationships with multinational accounts.
- Strong sales skills with a history of achieving revenue growth through upselling, cross-selling, and strategic account management.
- Experience in contract negotiation and pricing, ensuring competitiveness and profitability.
- Proficiency in CRM software and strong MS Office skills for reporting and presentations.
- Excellent communication and collaboration skills, acting as a liaison between customers and internal teams.
- Problem-solving mindset with the ability to resolve customer issues promptly and effectively.
- Strong market analysis and forecasting abilities to adjust strategies based on customer insights and trends.
- Customer-centric approach with a focus on delivering exceptional service and driving customer retention.
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Industries
Manufacturing, Motor Vehicle Parts Manufacturing, and Medical Equipment Manufacturing
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#J-18808-Ljbffr- Location:
- Sheffield, England, United Kingdom
- Salary:
- £60,000 - £80,000
- Job Type:
- FullTime
- Category:
- Sales
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