Key Account Manager

Job Summary

As a Key Account Manager, you will be fully accountable for delivering optimised solutions to key account partners across the UK. We are seeking a proven commercial professional who thrives in a fast-paced, evolving market and is motivated by building long-term strategic partnerships.

You will join a highly engaged, high-performing, and collaborative commercial team that values integrity, accountability, and teamwork. This role will act as a strategic resource for senior leadership, brands, decision-makers, regulators, and external partners, ensuring strong relationships and effective execution of key initiatives.

Role and Responsibilities

• Own and manage senior customer relationships with national and regional key accounts.
• Actively promote and grow the company’s product and service portfolio across assigned accounts.
• Create customised commercial and sales solutions and ensure effective field-level execution of key account programmes.
• Track and measure key account performance by customer or banner; present sales results, insights, and trends to both internal and external stakeholders.
• Identify execution gaps and commercial growth opportunities using data-driven insights.
• Leverage market intelligence, customer and consumer feedback, and competitive analysis to anticipate product and service needs and support innovation pipeline development.
• Collaborate closely with cross-functional teams to ensure best-in-class execution across sales, marketing, operations, and supply chain.
• Manage and submit regional or national product listings to customer category managers and relevant commercial bodies where applicable.
• Work with internal stakeholders on product information, forecasting, costing, and pricing strategy.
• Contribute to the development of brand and portfolio strategies in collaboration with strategy, communications, and marketing leadership.
• Translate brand positioning and go-to-market strategies into actionable plans that drive market share growth, brand awareness, and commercial performance.
• Monitor market trends, customer behaviour, competitors, and partners to identify risks, challenges, and new opportunities.
• Contribute regional insights to broader international or global strategy development where required.
• Define UK commercial objectives and ensure financial modelling and budgeting align with business ambitions.
• Manage assigned operational issues while maintaining strong relationships with customers, partners, and internal teams.
• Build, maintain, and report on KPI scorecards to track and drive operational and commercial performance.
• Prepare agendas and materials for key business meetings and ensure follow-up on agreed actions across functions.
• Proactively anticipate potential roadblocks and implement mitigation strategies.
• Develop a deep understanding of core business functions, processes, and workflows to support effective execution.

Qualifications and Education Requirements

• Minimum of 5 years’ experience in sales or commercial leadership within life sciences, pharmaceuticals, healthcare, FMCG, beverage alcohol, or a related regulated industry.
• Proven experience in Key Account Management at a head-office or strategic customer level.
• Post-secondary degree in Business Administration, Commerce, or a related discipline.
• Advanced proficiency in Microsoft Office, with particular strength in Excel and PowerPoint.
• Entrepreneurial mindset with the ability to operate effectively within a structured, multi-stakeholder organisation.
• Experience in marketing or trade marketing is advantageous.
• Excellent communication skills, including verbal, written, and presentation abilities.
• Strong time management, organisational skills, and attention to detail.
• Demonstrated ability to leverage customer, consumer, and category data to build fact-based commercial narratives.
• Willingness to balance office-based work with regular in-market customer engagement.
• Full, valid UK driving licence.