Key Account Manager (Maintenance)
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Key Account Manager (Maintenance & Building Services)
Perivale, Greater London | Full-time | Permanent
£35,000 – £45,000 per annum
We are recruiting on behalf of a well-established and highly reputable maintenance / building services contractor, with over three decades of success delivering projects across some of London’s most complex and high-profile environments.
Due to continued growth and long-term contract expansion, they are now seeking a proactive and commercially aware Key Account Manager to manage and develop key maintenance contracts across their portfolio.
This role is also an excellent opportunity for anyone either looking to get into Key Account Management, or with maintenance contractor experience that wants to move into a manager role.
The Role:
As Key Account Manager, you will take ownership of key client relationships while ensuring contracts are delivered efficiently, compliantly, and profitably. This is a dynamic role combining client engagement, operational oversight, and commercial development.
Key areas of responsibility include:
Client & Contract Management
* Act as the main point of contact for key clients, building strong, long-term relationships
* Lead contract mobilisation, onboarding, and handover processes
* Host regular client meetings and provide monthly performance reporting
* Maintain accurate asset records, compliance registers, and site documentation
Operational Delivery
* Coordinate engineers, operatives, and subcontractors across multiple sites
* Ensure reactive and planned works are delivered within SLA/KPI targets
* Monitor health & safety, compliance, and safe systems of work
Commercial & Growth
* Track and convert quotes, leads, and remedial opportunities
* Support tender submissions, bid writing, and mobilisation planning
* Identify new business opportunities and contribute to pipeline development
* Drive revenue growth and continuous improvement across contracts
Reporting & Improvement
* Produce KPI dashboards, performance reports, and data analysis
* Capture client feedback and implement service improvements
* Promote best practice, efficiency, and high service standards
About You:
We are looking for a confident and driven individual who thrives in a client-facing, fast-paced environment.
Essential experience & skills:
* Proven experience in client engagement within maintenance, engineering, or property services
* Background in building services (mechanical or electrical – Level 2 or above)
* Experience managing contracts, sites, and KPI-driven performance
* Strong communication, organisation, and multitasking abilities
* Ability to analyse data and produce reports (Excel, dashboards, KPI tracking)
* Confident presenting to clients and internal stakeholders
Desirable:
* Knowledge of M&E, building fabric, fire, or security systems
* Experience with CAFM/CMMS systems
* Tender writing and bid support experience
* Understanding of compliance standards (e.g. SFG20, F-Gas, fire safety, water hygiene)
What’s on Offer:
* Salary £35,000 – £45,000 (depending on experience)
* Permanent, full-time position
* Opportunity to manage high-profile, long-term contracts
* Clear career progression and development pathway
* Collaborative, professional environment with a strong client-first culture
* Exposure to complex and technically interesting projects
- Location:
- Perivale, Greater London
- Salary:
- £35,000 - £45,000 /annum
- Job Type:
- FullTime
- Category:
- Construction