Key Account Management AssociateContract type: PermanentLocation: Home based, with national travel to customer locationsSalary North/Central/West Country: £52,300 - £58,900Salary London and South East : £54,500 - £61,300Salary is aligned to where you are basedWorking arrangements: Home based with regular national travel to key account customers and AQA office locations. Travel is most intensive during term time and planned engagement periods, with quieter periods aligned to the school calendar.Help multi academy trusts make confident decisions during reform by taking ownership of national key accounts and building trusted, insight led relationships at scale.About the roleWe are looking for 2 new Key Account Management Associates due to growth in the sales team and investment in our customer facing activities. You will help schools and colleges choose AQA as their trusted assessment partner by building strong, long term relationships with multi academy trusts and large groups of centres.Working as part of the Sales and Account Management team, you will manage a defined portfolio of key accounts, supporting retention and growth while helping customers navigate AQA's qualifications, training and wider support offer. You will work closely with the Head of Key Account Management, who will provide guidance and support, particularly on complex accounts and strategic decisions.Due to continued growth and investment, we are recruiting two Key Account Management Associates. These roles cover assigned MAT accounts across the UK and offer the opportunity to develop expertise in key account management within a supportive and structured environment.Purpose of the roleTo support retention and growth across a defined portfolio of key accounts, primarily multi academy trusts, during periods of reform and change.You will build trust based relationships with MAT leadership and centre level stakeholders, using insight and data to identify opportunities and risks. You will support schools and colleges in making informed decisions about AQA's qualifications, training and wider support offer.What's in it for youYou will work with some of the most influential organisations in education and play a part in shaping how qualifications are delivered at scale. In this role, you will receive:* A 35 hour working week and 25 days' annual leave, increasing with service, plus bank holidays and additional closure days around Christmas* An excellent contributory pension scheme, with combined contributions of up to 18.5 percent* Private medical insurance and access to AQA's Health Care Cash Reward Plan* The option to join the Electric Vehicle Leasing Scheme* Up to 5 paid volunteering days each year* Opportunities for professional development and career progression within a supportive team* The opportunity to develop expertise in key account management, working closely with experienced colleagues on complex and strategic customer relationshipsKey responsibilities* Supporting the development and delivery of national key account plans for assigned multi academy trusts* Building trusted, professional relationships with senior leaders and stakeholders across trusts and individual schools* Leading day to day engagement across assigned accounts and ensuring agreed plans are delivered* Using customer, competitor and market insight to inform account strategy and decision making* Working collaboratively with Account Management, Inside Sales, Subject Support, Marketing and other teams to deliver a consistent customer experience* Supporting the resolution of customer queries and issues, managing escalations appropriately* Maintaining accurate CRM and account records to support reporting and data led decision making* Contributing insight from key accounts to help shape AQA's customer offer and approachYou'll thrive in this role if you have* Experience in the education sector, or experience in consultative sales supporting complex customer relationships* The ability to build positive, professional relationships with a wide range of stakeholders, including senior leaders* Strong organisational skills to manage multiple accounts and competing priorities* Confidence using data and insight to inform decisions and customer conversations* A collaborative approach and experience working across teams* Strong written and verbal communication skills, including presenting to stakeholders* Commercial awareness and sound judgementYou will need a full UK driving licence and access to a vehicle, as this role involves regular national travel.Diversity and inclusion statementAt AQA, we are committed to fostering a workplace that celebrates diversity and promotes equity and inclusion. We believe that a diverse team brings richer perspectives and drives better outcomes. Our ED&I strategy ensures that everyone, regardless of religion, ethnicity, gender identity or expression, age, disability, sexual orientation or background, is valued, respected and empowered to thrive. We actively promote inclusive language, avoid stereotypes and strive for representation across all dimensions of diversity. We welcome applications from individuals of all backgrounds and lived experiences.What next? Application processPlease upload your CV and a short cover letter outlining your interest and transferable skills.Closing date: 23:59 on Monday 27 April 2026You'll complete a short application questionnaire, followed by a two stage interview process (Teams, then face to face).Interviews will take place during May with outcomes by the end of May 2026An Enhanced DBS check is required for this role. AQA will arrange and cover the cost.If you are currently an Associate of AQA, you would need to relinquish this post.#PRO22 JBRP1_UKTJ