Since its inception in 2005, Evolve has been driven by a commitment to revolutionise the support provided to hard-working multi-site brands often overlooked by traditional technology providers. Our tailored approach addresses the unique challenges faced by these brands, emphasising exceptional technical support and customer service. This covers GDPR Compliant Guest Wi-Fi, SD WAN Networks, Managed Wi-Fi/LAN Infrastructure, Broadband / Leased Lines, Network Security, PCI Consultancy, and structured cabling.

Job Summary

We are looking for a Junior Project Manager to join our fast-paced project delivery team within a Managed Service Provider (MSP). In this role, you will be responsible for coordinating and delivering a range of IT infrastructure, connectivity, and digital transformation projects. You’ll manage tasks across technical teams, suppliers, and customers, ensuring projects are delivered on time and to a high standard. This is an excellent opportunity for someone with a couple of years’ project experience who is confident working independently and keen to develop further within a dynamic technology-led environment.

Key Accountabilities

Project Coordination & Support

* Take ownership of the day-to-day coordination and delivery of connectivity projects, including broadband, fibre, leased lines, SD-WAN, and other managed network services.

* Manage tasks across internal engineering teams, field engineers, provisioning teams, and third-party suppliers to keep projects on schedule and within scope.

* Maintain accurate and up-to-date project documentation including delivery plans, risk logs, task trackers, and provisioning schedules.

* Independently track project timelines and proactively manage dependencies such as site readiness, circuit delivery dates, or customer change requests.

Stakeholder Communication

* Serve as the central point of contact for all project-related communications with internal stakeholders, clients, and third-party vendors.

* Provide regular and structured updates to stakeholders through status reports, progress emails, and calls – ensuring all parties are informed and aligned.

* Organise and lead project meetings, including service delivery updates, technical readiness discussions, and post-implementation reviews.

* Ensure that customer expectations are managed effectively and any risks or delays are communicated with proposed resolutions.

Project Monitoring & Reporting

* Use project management and MSP toolsets (e.g. Smartsheet, or equivalent) to monitor and update project progress in real time.

* Track provisioning orders, delivery lead times, and installation tasks to ensure accurate visibility of project status across multiple stakeholders and systems.

* Identify and log risks or issues affecting delivery, take ownership of resolution paths, and escalate only where necessary. · Monitor budget allocations and project costs where applicable, flagging variances and working with relevant teams to ensure cost-effective delivery.

* Ensure that all documentation and technical detail is captured for handover to Service Operations, supporting a smooth transition to business-as-usual support.

Learning & Development

* Take proactive steps to build knowledge of connectivity solutions and the project delivery lifecycle across broadband, fibre, WAN, and cloud-integrated services.

* Contribute to internal process improvements, suggesting ways to streamline delivery activities or enhance customer satisfaction.

* Participate in lessons learned sessions to improve future project execution and reduce repeat issues.

About you:

Essential

* Some experience in project management or coordination or administration, ideally in a technology or MSP environment.

* Strong organisational and time-management skills with a keen eye for detail.

* Excellent written and verbal communication skills.

* Proficient in Microsoft Office and collaboration tools (e.g., Teams, SharePoint, Excel). · Comfortable working in a fast-paced, customer-focused environment.

* A genuine interest in IT services, networks, and service delivery.

Desirable

* Exposure to or knowledge of project management methodologies (e.g., PRINCE2, Agile, ITIL).

* Familiarity with MSP services including connectivity, cloud, or IT support.

* Experience using project tracking tools (e.g., Jira, Monday, or similar).

Why Evolve?

At Evolve, you'll be joining a dynamic and passionate team that's committed to building something special. We offer a competitive compensation package, a collaborative work environment, and the opportunity to make a real impact on our company's success.

We have created a working environment where you can be yourself and give your all. You will be called on to out-think the competition and work closely with your colleagues to produce innovative ideas and deliver impressive results for our customers. This is your chance to be effective, and impressive performance will take you far.

Evolve is an Equal Opportunity Employer