Hey future tech-save marketer,

This is a hands-on marketing operations role where you'll learn CRM systems, marketing automation, and digital workflows from the ground up.

If you enjoy making systems run smoothly and solving technical puzzles like:

• "Why didn't this automation fire?"
• "Why isn't this form submission triggering the workflow?"
• "Why isn't this campaign sending correctly?"

then you'll feel right at home here.

This is not a copywriting or social media role. It's the behind-the-scenes engine room where marketing systems are configured, campaigns are launched, and automation keeps everything running smoothly.

You'll start by working with checklists, templates, and proven playbooks, then grow into troubleshooting systems, improving documentation, and helping customers get the most out of our CRM platform.

What You'll Do

The Marketing Operations Technician supports our Hattie CRM team by configuring new accounts, preparing and launching email and SMS campaigns, and helping customers with technical questions.

1.CRM Marketing Software Setup & Maintenance

Configure and maintain Hattie CRM accounts using templates and playbooks

Set up automations, pipelines, forms, email campaigns, and SMS campaigns

Prepare, upload and schedule marketing campaigns

Run system quality checks to ensure calendars, forms, phone numbers, and workflows are working correctly

Troubleshoot automation issues and configuration problems

Set up and train customer-specific AI agents within the platform

Maintain CRM reporting and update performance scorecards

2.Marketing Systems & Content

Edit marketing and training videos using our internal systems with guidance from the multimedia team

Upload and manage course content on training platforms

Convert Loom recordings into structured playbooks and improve internal documentation

Help maintain organised, easy-to-follow documentation for systems and processes

3.Customer Support (CRM Customers)

Support customers with Hattie setup and technical questions

Monitor support channels (Teamwork, WhatsApp) and respond to customer queries

Solve basic technical issues using checklists, guides and FAQs

Escalate complex issues to product or technical leads

Keep support tickets organised and track recurring issues

Identify common customer questions and help improve internal documentation

Who You Are

Tech-Savy & Resourceful

You enjoy learning new tools and systems. You've experimented with website builders, CRMs, marketing tools, or automation platforms and are comfortable figuring things out.

Detail-Orientated

You follow checklists, keep systems organised, and double-check your work before calling something finished.

Process-Driven

You enjoy structured workflows and repeatable systems that make work faster and more reliable.

Problem Solver

You like diagnosing issues and working step-by-step to figure out why something isn't working.

Clear Communicator

You can explain problems clearly, ask good questions, and keep teammates informed.

Hungry to Learn

You want to develop skills in CRM systems, automation, and marketing technology while working with a high-performance team.

What We Offer

For the first six months, you'll work from our London office. After that, we'll discuss flexible or remote options with occasional visits to HQ.

Salary: £24K - £28K depending on experience

Clear progression pathway:

Junior Marketing Operations Technician -> Marketing Operations Technician -> Senior Marketing Operations Technician

Additional benefits:

• 20 days PTO + Paid Holidays
• Pension plan with company match
• Monthly company socials (London-based)
• Office strength training gym
• Occasional travel for team events and industry conferences

Who We Are

At LiveseySolar, we help refractive and cataract surgery entrepreneurs scale their private practices.

We provide marketing systems, technology, and strategic guidance that help vision correction surgeons grow faster, increase profitability, and maximise the enterprise value of their practices.

Our Core Values

If these aren't a "Hell yes!", this probably isn't the right fit.

Know the goal

Understand the outcome before starting the task.

Learn quickly

Apply feedback fast and use checklists and best practices.

Be a light

Stay positive, solution-focused, and adaptable.

Show courage

Speak up when you have evidence and ideas.

Give a damn

Care deeply about quality, teammates, and client outcomes.