Jewson Shrewsbury, England, United Kingdom

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Jewson Shrewsbury, England, United Kingdom

6 days ago Be among the first 25 applicants

Join to apply for the Jewson Customer Service Manager - Sales role at Jewson

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At Stark UK, we believe that our greatest asset is our people! We're not just a team; we’re a vibrant community driven by decency, passion, and pride in everything we do. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. If you’re looking for a place where your ideas are not just welcomed but celebrated, you’ve found your home!

The primary responsibility of the Contract Manager is to coordinate and oversee operational activities with the assigned contract in the JPS hub and relevant branches. The role focuses on supporting with improving and maintaining service levels across these branches, ensuring an exceptional customer experience. The Contract Manager will support and service customers by visiting Jewson branch locations involved with JPS contracts to assist the relevant JPS colleague with operational aspects on their account, such as GM, BM, PAM. This could include supporting with van stock rollouts, maintaining inventory, organizing products, and being the main point of contact for operatives linking in with branch managers and branch champions.

What You’ll Be Doing

Branch Activity Coordination

• Based in main spoke hub with visits to all related branches regularly to oversee operations and address issues with assigned contract.
• Ensure products are well-organized and clearly labeled.
• Maintain an accurate inventory of orders in each branch.
• Alert the relevant parties when orders are not collected.

Customer Service

• Act as the first point of contact for branch operatives regarding issues such as missing stock or uncollected orders.
• Resolve issues promptly to maintain high service levels.

Operational Efficiency

• Ensure compliance with individual branch procedures, including terms and conditions, agreed KPIs, and SLAs.

Relationship Management

• Develop and maintain strong relationships with branch operatives and customers.
• Collaborate with the JPS Commercial and Ops team to maintain the contracts’ commercial package, including product catalogues and terms.

Reporting And Communication

• Provide regular updates on branch performance and inventory status.
• Communicate effectively with the Account Manager, Branch Managers, Regional Partnership Director, and other relevant parties.

What We’re Looking For

Experience in using ICON and a good understanding of systems.

Enthusiasm - You radiate positivity and possess an unyielding passion for the merchant world.

Decency - You embody honesty and integrity, contributing to a workplace built on respect and ethics.

Team Spirit - You thrive in collaborative settings, believing that together we can achieve greatness.

Pride - You take pride in your work and are dedicated to producing top-notch results.

Why Choose Us?

Quality - We’re unwavering in our commitment to providing outstanding products and service that exceed our customers’ expectations.

Supportive Environment - Join a culture that prioritises your growth, with resources and support to help you excel.

Professional Development - We invest in your success through apprenticeships, training, and mentoring programs.

Great Benefits - Enjoy a competitive salary, bonuses, pension schemes, life assurance, and more.

Work-Life Balance - We value your well-being with flexible hours and a hybrid working model.

What’s Next

If successful, our Talent team will contact you to arrange an interview and discuss any necessary adjustments to support your application process.

Are you ready to elevate your career and join a team passionate about delivering exceptional service? We look forward to hearing from you!

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Wholesale Building Materials

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