This job is with HCA Healthcare UK, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

We're looking for an Administrator to join our Lister Fertility Clinic team based at The Portland Hospital. The Lister Fertility Clinic is a highly respected, specialist service dedicated to supporting individuals and couples through every stage of their fertility journey. Working within a compassionate, multidisciplinary team, the clinic combines clinical excellence with genuinely personalised care. This role sits at the heart of the service, helping ensure clinics run smoothly while patients feel informed, supported and cared for throughout their experience.

As an Administrator, you'll play a pivotal role in keeping the clinic operating efficiently and seamlessly. From managing patient enquiries and appointment changes to maintaining accurate medical records and supporting the nursing and clinical teams, your work will directly contribute to an exceptional patient experience. No two days will be the same - you'll be liaising with a wide range of professionals, supporting the coordination of treatments, and ensuring patients receive timely, clear communication at what can be a life‑changing time for them. This is a fantastic opportunity to bring your fertility administration expertise into a purpose‑driven environment, where your attention to detail, organisation and empathy genuinely make a difference.

Above all else, we're committed to the care and improvement of human life. It's this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Others may think this is a role within our admin team, but to us you'll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.

What you'll do:

• Answering the nursing phone line, managing non-clinical queries and appointment changes and escalating clinical queries ensuring patients are supported in a timely manner

• Sending initial consent forms and emails to patients and partners in order to start treatment

• Liaise with clinicians, nurses and paramedical staff to enhance patients' treatment and care

• Assist with maintaining all stores and equipment; requisitioning supplies, repairs and replacements as required

• To enter patient information and treatment cycles on the computer and maintain and update as required

• Resolve complaints where possible and/or escalate to the LFCP Manager or senior staff if necessary
   

What you'll bring:

• Previous Administration experience within a Fertility Clinic is essential

• Excellent customer service skills

• Computer literate

• Excellent communication skills

Why HCA UK?

Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world's leading healthcare providers. In the UK, we're one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing. 

By caring for our employees, we empower them to provide exceptional care for our patients. That's why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As an Administrator, you'll be eligible for:

• 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you

• Private Healthcare Insurance for treatment at our leading hospitals

• Private pension contribution which increases with length of service

• Season Ticket Loan and Cycle to Work scheme

• Group Life Assurance from day one

• Critical illness cover

• Enhanced Maternity and Paternity pay

• Corporate staff discount for all facilities including Maternity packages at The Portland

• Comprehensive range of flexible health, protection and lifestyle benefits to suit you

• Discounts with over 800 major retailers

Culture and values  

At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other.  

Our mission is simple, above all else we're committed to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core values:  

• Unique and Individual: We recognise and value everyone as unique and individual 

• Kindness and compassion: We treat people with kindness and compassion 

• Honesty, integrity and fairness: - We act with absolute honesty, integrity and fairness 

• Loyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity 

 Reasonable adjustments 

We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we're happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them. 

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