Job Title: 1st/2nd line IT Support Engineer Location: London, UK Employment Type: Permanent

Overview: We are seeking an experienced Service Desk Engineer to provide high-quality 1st and 2nd line technical support across our UK office. The ideal candidate will have hands-on expertise with Windows and macOS administration, strong customer support skills, and experience supporting a large user base of 500+ employees. This role involves troubleshooting hardware, software, and network issues while delivering an excellent end-user experience.

Required Skills & Experience:

* 4–7 years of experience in a Service Desk, IT Support, or Desktop Support role.

Strong hands-on experience with:

* Windows OS (10/11) administration

* macOS support & device management

* Laptop/desktop hardware diagnostics and repair

* Experience supporting a large-scale environment (500+ users).

Proficient with:

* Active Directory/ Azure AD

* Office 365 Admin & Troubleshooting

* Endpoint management tools (e.g., Intune, JAMF, SCCM, or equivalents)

* Strong understanding of networking fundamentals (DNS, DHCP, VPN, Wi-Fi).

* Excellent problem-solving skills and customer service orientation.

* Ability to work independently and collaboratively within an IT team.

Preferred Qualifications:

* ITIL Foundation certification (advantageous).

* Experience with ticketing systems such as ServiceNow, Jira Service Management, or Remedy