Internal Sales & Customer Service Co-Ordinator

New Yesterday

Based Cargo, Carlisle CA6 4BA Full-time / Permanent Monday to Friday, 8.30am to 5pm
We are looking for a Customer Service and Sales Coordinator to join our team in the Customer Service Centre (CSC) based at our BSW Timber site in Carlisle. Responsible for providing first class customer service and sales support for key customer accounts across the BSW Group, you will manage customer enquiries, identifying and meeting the needs of customers.
Specifically, some responsibilities of an Internal Sales & Customer Service Coordinator include: Customer call handling & responding to email enquiries in a timely and professional manner. Proficiently maintain and record interactions and orders via Salesforce, Customer Relationship Management (CRM) system, providing order acknowledgements, confirming accurate pricing and product information. Review order history to plan and forecast customer needs, ensuring service levels meet and exceed expectations. Be proactive in contacting customers, following up orders and make offers of focus products and reject/2nd grade stock. Work with fellow team members in checking orders and correcting errors. Act as liaison between customer, logistics, credit control, marketing, planning and sites across the group. About you:
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Location:
Carlisle
Salary:
not provided
Job Type:
FullTime
Category:
Customer Service & Support

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