Internal Corporate Account ManagerThe 5G Group of companies, incorporating 5G Communications, Redcare5G, Portsmouth Communications, Green Telecom, United Networks, Pure Technology and Diamond Communications, has been running since 1998 and has a turnover in excess of £20m. Specialising in Telephone Systems, Lines and Calls, Data/Broadband Solutions (including Leased Lines) and infrastructure, the group are aiming to expand the business through organic growth, and continuing acquisition of franchise bases.We now have an exciting opportunity within our Corporate Team for an Account Manager.Qualities we are looking forAccount Management Customer Service Customer Experience Customer Insight New Product Launches Sustainability Growth Strategies Business Transformation Change ManagementLeading and managing a group of corporate accounts, the ideal candidate will be responsible for:Delivering outstanding Customer Service to Franchisees and StakeholdersBuilding on established relationships with key personnelFully understand customers business requirementsGeneral administrative duties producing regular business reportsAnswering phone calls and update CRM systemEnsuring orders are fulfilled seamlesslyCommunicating fluidly with other departmentsOwnership of customer requirements and escalate when requiredAbility to implement new ideas and report concerns within the teamUpdating and monitor open account cases on CRM systemCreate, implement and manage department campaignsReview supplier charges and query with suppliers if requiredComplete contract paperworkWho you areExperienced in Customer Service/Sales environmentsExceptional in written and oral communicationProficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and office administration software.Able to develop technical telephony knowledge and acquire new skillsAble to work in a fast-paced environment, and be able to adapt to fluid changeHaving a high attention to detailWhat we offerUp to £32,000 (DOE) Basic Salary20 days holiday + Bank Holidays + The ability to purchase more holidayFriendly office environmentJBRP1_UKTJ