Internal Account ManagerFull-Time PermanentMilton Keynes (hybrid)Salary and Benefits: starting from £34,080, company car scheme, generous pension, private medical insurance, 27 days holiday plus bank holidays and so much more!Closing Date: 25th August 2025We are seeking a dedicated and commercially astute Internal Account Manager to support our high-value, complex, and outsourced Fleet Customers. This role requires a deep understanding of each client's business and vehicle policy, enabling the delivery of tailored fleet solutions that align with their strategic objectives.Working closely with Sales Development Managers, you will play a key role in driving year-on-year growth, securing new business opportunities, and enhancing our supply status. Your focus will be on delivering exceptional service and measurable value, ensuring long-term client retention and satisfaction.To be successful in this role, you will need proven experience within the Fleet sector, along with a solid understanding of quoting and vehicle ordering processes.Responsibilities include: Collaborate closely with VW Group and multi-make brands to actively identify and secure portfolio growth and delivery of high value-add solutions to prospective and existing customers. Provide dedicated, proactive, internal account management to a list of high value, complex and outsourced corporate customers including escalated issues and challenges. Provide solutions to customers and advice on car policy management, vehicle choice lists and regular review of whole life costings and pricing positions. Add value at every touch point with customers, updating them on latest product availability and value-added products that will support their business needs. Take ownership of all applicable bids and tenders within their portfolio, working closely with Bids & Tender team to ensure they meet business requirements Support the Fleet Sales Development Managers to establish pricing strategies for each customer account within the defined portfolio utilising deal calculators and frameworks to construct appropriate contract negotiations. Attend regular face to face meetings with key buying influencers including weekly operational update meetings and quarterly fleet performance reviews. Coordinate with a team of Sales Support Executives, who will deliver SLAs for all quote, order and in life services. Liaise with Pricing, Asset Risk and Account Management Team on adjustments to quotations, to include tactical pricing and Cost of Funds to ensure we win/retain business. Provision of bespoke customer reporting, vehicle status updates and all other customer requests including a summary email per month making recommendations Commercial negotiation on new vehicle pricing to secure orders, using authority limit to win business. Attend customer meetings including preparation of bespoke customer reporting and presentation material including relevant system demonstrations to various Stakeholders within a customer's business. Skills and Experience Required: Ability to identify sales opportunity, retain business by providing a bespoke customer experience Ability to adapt quickly to changing priorities and with conflicting deadlines using initiative. Ability to communicate effectively both in writing and present effectively face to face Comfortable conducting professional business meetings via telephone or video conference IT literate (MS Office) with the ability to grasp new systems Strong experience within the motor financial services / fleet industry A good knowledge of VW Group Brand products. Knowledge of other brands would be advantageous Experience of direct customer contact and a proven track record of service provision within an account management environment preferred Proven track record of owning and resolving operational issues A knowledge of pricing structure and dynamics of pricing models Experience of supporting negotiations complex contracts as the basis for developing long-term customer relationships - desirable What's in it for you? An excellent remuneration, Company Car, discretionary bonus, pension, healthcare, 2 loan cars for family members and 27 days holiday in addition to statutory bank holidays plus much more!About Volkswagen Financial ServicesVolkswagen Financial Services is committed to being an inclusive employer and we welcome applications from everyone. Diversity and Inclusion is not just a statement for us and we are nurturing an environment where everyone can be their 100% self. If there is anything we can do to support you being your 100% self during our recruitment process, please let us know and we will support you as best we canVolkswagen Financial Services (VWFS) provides finance and insurance services to customers across the entire Volkswagen Group in the United Kingdom. The Group includes some of the world's most iconic automotive brands, Audi, CUPRA, SEAT, SKODA, Volkswagen, Bentley, Lamborghini, Porsche, Bugatti, Ducati, MAN and Scania.As part of our hybrid working arrangements, we are giving our colleagues the opportunity to work a minimum of one day in the Milton Keynes office however flexibility is expected, and you can work in the office more if you'd prefer. The hybrid working policy can be applied differently at departmental level as the role requires. We would also expect new colleagues joining us to work from the office for the entirety of their training period until competent in role.