My client brings net-zero to within everyone’s reach.

Their intelligent platform enables energy utilities to unlock the full value of a radically changing energy system and propel us to a future where renewable energy is sustainable, affordable and accessible for all.

What will I be doing?

As the Interim Head of Product for Customer Care, you will lead the strategy and execution of the Agent Experience and Customer Contact as a Service (CCaaS), and Customer Self-Service Experience.

These products are mission-critical to our vision and objective to enable global energy retailers to provide exceptional, AI-driven, and cost-efficient customer service. Your responsibilities will include:

• Owning and refining the global strategy and roadmap for Customer Care products
• Driving delivery of in-flight development milestones and evolving the product strategy as we learn from customer adoption
• Collaborating with Commercial, Design, and Engineering teams to refine the go-to-market strategy
• Representing us in external engagements, conferences, and client meetings
• Managing and developing a talented team of product managers while contributing to the broader product community

About You

You are a seasoned product leader who can hit the ground running in a dynamic, fast-paced environment.

• (Must have) Experienced in managing and scaling multiple product teams, with a minimum of two years experience as a Head of Product mentoring and coaching a team of Product Manager
• Skilled in defining and delivering product strategy, roadmaps, and outcomes
• Experienced in managing and scaling multiple product teams
• Passionate about end-user experience, particularly in operational and contact centre environments
• Highly analytical, resourceful, and hands-on, with a strong focus on outcomes
• An excellent communicator who can influence senior leadership and external stakeholders
• Known for building strong internal and external relationships
• Comfortable with travel for key client and industry engagements

What will set you apart

• Prior experience as a Head of Product managing multiple product teams
• Strong commercial acumen, particularly around go-to-market strategy and pricing
• Background in energy retail operations and contact centres (CCaaS)
• Experience leveraging AI to enhance customer experiences

For more information on this and similar positions please apply for a confidential discussion.