Installation / Service Manager

8 Days Old

Job Title: Installation / Service Manager
Location: Milton Keynes
Salary: Competitive (DOE)
Job Type: Full-time, Permanent
Travel: Occasional UK travel required

Role Overview

We are seeking an experienced and driven Installation / Service Manager to lead and develop a growing service, maintenance, and installation function.

This is a key role focused on driving profitable service revenue, managing nationwide installation projects, and building a reliable subcontractor network. You will take full ownership of projects from order through to client sign-off, ensuring high standards of delivery, cost control, and customer satisfaction.

Key Responsibilities

Service & Installation Management

Oversee all service, maintenance, and installation activities from order to completion

Manage rollout programmes requiring installation, ensuring timely and successful delivery

Develop and implement call-out procedures for service contracts

Conduct site surveys and produce installation specifications

Commercial & Sales Support

Support and contribute to the growth of service and maintenance contract sales

Work closely with sales teams to identify and develop opportunities

Lead pricing and cost negotiations to ensure profitability

Subcontractor Management

Build and manage a UK-wide network of subcontractors

Oversee subcontractor performance, onboarding, and training

Ensure work is delivered to required quality and compliance standards

Project & Stakeholder Management

Act as the key point of contact for site and client communication

Coordinate internal teams and external contractors

Ensure projects are delivered on time, within budget, and to specification

Reporting & Performance

Produce monthly reports on cost performance and delivery metrics

Monitor:

Service and maintenance costs vs revenue

Installation costs vs revenue

Project timelines and completion rates

Drive continuous improvement across service delivery

Key Skills & Experience

5–10 years’ experience in a similar service, contracts, or installation management role

Strong background in service/maintenance contract sales and delivery

Proven experience managing subcontractors and outsourced services

Solid project management experience, including large-scale rollouts

Strong commercial awareness and negotiation skills

Experience working with site contacts and managing client relationships

Knowledge of on-site Health & Safety requirements

Ability to read and interpret technical/site drawings

Proficient in Microsoft Office, particularly Excel

Qualifications

CITB certification (preferred)

Full UK driving licence

Personal Attributes

Highly organised with strong attention to detail

Excellent communication and interpersonal skills

Confident negotiator and problem solver

Able to work under pressure in a fast-paced environment

Proactive, dynamic, and results-driven

Strong team player with a positive mindset

What’s on Offer

Competitive salary package

Opportunity to lead and shape a growing function

Varied role with national project exposure

Supportive and collaborative working environment

Career progression opportunities
Apply
Location:
Milton Keynes
Salary:
£39,000 - £44,000 /annum
Job Type:
FullTime
Category:
Distribution

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