Inside Sales Representative EMEA
10 Days Old
Key Responsibilities
* Execute inside sales activities aligned to commercial goals: customer segmentation, prioritization of inbound vs. outbound opportunities, growth of existing accounts, cross/upsell, and new customer acquisition via inside channels.
* Manage customer interactions via phone, email, and web: respond to inquiries, sample requests, quotes, and contracts in a timely manner; coordinate with external sales and internal teams.
* Support product launches: communicate value propositions, pricing, and collateral to customers; collaborate with product management and R&D.
* Collaborate with sales, product management, and technical teams: share market and customer intelligence, support strategic accounts, and contribute to territory/segment plans.
* Track and report personal performance: sales KPIs (revenue, margin, lead conversion, pipeline), customer satisfaction, and identify areas for improvement.
* Maintain CRM discipline: update pipeline data, ensure accuracy of customer information, and use CRM tools to manage opportunities effectively.
Required Skills & Tools
* Commercial mindset: ability to apply value selling in specialties context, understand pricing trade-offs, and support margin management.
* Inside sales process knowledge: lead generation, qualification, quoting, order entry, CRM usage, and customer segmentation.
* Negotiation skills: experience in negotiating contracts and pricing agreements.
* Chemical industry knowledge: understanding of specialty chemicals, their applications, and market trends preferred.
* Excellent communication skills (phone/email), interpersonal abilities, and customer-service orientation.
* Analytical orientation: ability to monitor metrics, identify trends/issues, and contribute to process improvements.
* Tools: CRM systems, ERP/order entry systems, MS Office (Excel, PowerPoint), and sales analytics/dashboard tools.
* Process improvement orientation: willingness to refine inside-sales workflow, enablement, automation, and metrics.
Qualifications
Education
* Bachelor’s degree in Business, Sales, Marketing, Chemistry, or Chemical Engineering preferred, or equivalent combination of education and related experience.
Experience
* Demonstrable experience of inside sales or commercial experience.
* Experience in chemical or specialty chemical industry preferred.
* Demonstrated track record of achieving inside-sales targets, managing quoting/order pipelines, and contributing to process improvements
- Location:
- Basingstoke
- Job Type:
- FullTime
- Category:
- Sales
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