Job Title: ITSM Analyst

Location: London | Hybrid

Type: Permanent

Salary - Up to £62,000

About the Role

Join our Technology Service Management team and play a key role in delivering service excellence. As an ITSM Analyst, you’ll enhance ITSM processes, drive compliance, and champion continuous improvement in a dynamic, global environment.

What You’ll Do

• Monitor and optimize ITSM processes for better performance.
• Lead Change Management practices, including CAB meetings.
• Support Major Incident and Problem Management, ensuring timely resolution.
• Collaborate with teams to promote ITSM best practices and governance.
• Prepare audit evidence and ensure compliance with regulatory standards.

What We’re Looking For

• 3–5 years of ITSM experience, ideally in financial/Insurance services.
• ITIL Foundation (Intermediate preferred).
• Hands-on experience with ServiceNow and reporting tools (Excel, Power BI).
• Strong communication and stakeholder management skills.
• Agile mindset and ability to manage multiple priorities.

Why Join Us?

• Be part of a global insurer committed to innovation and service excellence.
• Enjoy a flexible, inclusive work culture that values diversity and career growth.
• Competitive benefits and opportunities for professional development.

Ready to make an impact? Apply now and help us shape the future of IT Service Management.