We are looking for someone to join our Warwickshire Direct Payments team. You will be instrumental in providing advice and information to individuals with disabilities who live independently. This is a varied role that is based in the office/home and will involve travel throughout the community in the Warwickshire area. Location: Hybrid working, office address: Penderels Trust, Resource House, 1A Brandon Lane, Coventry, CV3 3GU Salary: £26,378 per annum / £11,407 pro rata Hours: 16 hours per week Days & Times: To be discussed with successful applicant. Closing date: 9th January 2025 Interviews: Interviews will take place face to face or via video conferencing software. Further details will be discussed with applicants who are shortlisted (Please check your junk/spam folders) The Role – Your main duties will include: * Advising individuals on all aspects of their care packages, including financial aspects * Supporting clients with their direct payment account including calculations and monitoring of funds. * Managing your own caseload * Supporting individuals with the recruitment and ongoing management of care staff * Providing accurate information in a clear and concise format that meets the individual's needs * Recording and maintaining accurate records and providing reports as required * Organising and attending meetings/reviews with individuals, colleagues and local authority staff Skills, Experience and Qualifications – We are looking for someone with the following attributes: * Experience of providing information or advice to others or within a customer service environment * The ability to communicate clearly, both verbally and in writing, adapting your style to suit the audience * The ability to manage diary and workload effectively * The ability to produce letters and other documents to a high standard * The ability to input and maintain accurate data records * The ability to work as part of a team and on own initiative * The ability to work flexibly and to deadlines * Current driving licence and unrestricted use of vehicle * Good working knowledge of Microsoft Office packages (including Word, Excel and Outlook) * Hold minimum GCSE Grade '4' or equivalent in English and Maths This post is subject to the completion of a satisfactory enhanced DBS check prior to appointment. Penderels Trust is a Disability Confident employer and will offer a guaranteed interview to disabled candidates who meet the job specification