Reference 116979 Income Management Officer (Homes & Communities) £30503.19 - £32937.00 per annum 37.5 hours per week Closing date 21st August 2025 About the role Are you target driven, proactive and passionate about delivering excellent customer service? An exciting opportunity has arisen for an experienced Income Management Officer to join the Income Management Team at Trident Group. You will play a key role in maximising income for the Group along with helping our customers to sustain their tenancies. What you'll be doing To maximise collection of rent and reducing arrears on a geographical patch of properties. To provide a proactive customer focused service to Trident customers. Ensure all rent accounts are monitored regularly and prompt action is taken to prevent rent debt or the escalation of rent debt for our customers, in line with our policies. To carry out home visits or virtual face to face contact in connection with income recovery or arrears prevention. Maintain up-to-date knowledge of housing and welfare benefits, providing information and signposting customers to relevant agencies. To prepare cases for court and represent Trident Group in possession cases as necessary. To ensure that clear ...