ICT Apprentice

13 Days Old

Apprentice IT Support Technician An Apprentice IT Support Technician / Engineer is required by an IT Managed Service Provider based in Blackburn , Lancashire , working 40 hours per week .
We manage and maintain the IT network infrastructure for a broad range of clients across the North West of England . Our services include end-user computing, networking infrastructure, AV solutions, cloud computing, and systems management .
This is a fantastic opportunity for a dedicated and proactive apprentice to join our friendly technical team. You will support clients with hardware and software issues via phone, email, and on-site visits.
The role offers exposure to multiple desktop and server platforms, infrastructures, and applications , providing valuable hands-on experience. Its an excellent opportunity for someone looking to build a career in IT within a company that values training, development, and career progression .
Key Responsibilities Monitor and maintain IT systems and networks

Assist with the installation, configuration, and management of systems

Diagnose and resolve technical issues via phone, email, or on-site support

Support the management of servers in physical and virtual environments

Assist with Group Policy (GPO) implementation and synchronisation with cloud technologies such as Microsoft 365

Work within defined Service Level Agreements (SLAs)

Update and maintain internal documentation and ticketing systems

Communicate technical solutions to clients in clear, non-technical language

Technical Skills & Knowledge (Desirable) Experience or knowledge of Windows Server 2012 / Windows Server 2016 / Windows Server 2019

Familiarity with Windows desktop operating systems

Knowledge of Windows desktop applications

Basic understanding of Active Directory

Hardware and software configuration

Basic networking knowledge ( LAN, WAN, VPN )

Essential Requirements Must be aged 20 or over

Full UK driving licence and access to a vehicle (required for travel to client sites across the North West)

Strong interest in IT support and technology

Good problem-solving and organisational skills

Ability to communicate clearly with clients in non-technical language

Reliable, proactive, and able to work both independently and as part of a team

What Youll Gain Structured apprenticeship training in IT support

Hands-on experience with modern IT systems and infrastructure

Exposure to cloud technologies and server environments

Development of technical troubleshooting and customer service skills

Opportunities for career progression within the company

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Location:
Blackburn
Salary:
£16,000
Job Type:
FullTime
Category:
IT

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