Hybrid Customer Service Specialist | Northampton | £28'000 - £30,000 + Benefits (initially 5 days onsite until completion of probation) following probation 2 days working from home and 3 days office based! Shifts: 8am-5pm and 10am-7pm | 1 in 4 Saturdays (with a weekday off in lieu) Are you someone who sees every customer conversation as an opportunity to make a real difference? Do you thrive in fast-paced environments where empathy, clarity, and thoughtful problem-solving are at the core of what you do? We're looking for a Customer Service Specialist to join a dynamic and passionate team. This is more than a customer service role - it's about becoming the trusted voice behind complex and high-level customer concerns, delivering resolution and reassurance when it matters most.

Customer Service Specialist responsibilities:

You'll be at the forefront of customer advocacy, supporting individuals through some of their most challenging queries - from sensitive financial disputes and ombudsman cases to complex complaint escalations and PR-critical issues. Your goal? To turn difficult moments into positive outcomes through thoughtful investigation, clear communication, and genuine care. Handling escalated and sensitive customer cases with ownership, compassion, and precision.

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