HR Business Partner

Location: London (Hybrid)

About Swap

Swap is the infrastructure behind modern agentic commerce. The only AI-native platform connecting backend operations with a forward-thinking storefront experience.

Built for brands that want to sell anything - anywhere, Swap centralizes global operations, powers intelligent workflows, and unlocks margin-protecting decisions with real-time data and capability. Our products span cross-border, tax, returns, demand planning, and our next-generation agentic storefront, giving merchants full transparency and the ability to act with confidence.

At Swap, we’re building a culture that values clarity, creativity, and shared ownership as we redefine how global commerce works.

About your role

As an HR Business Partner at Swap, you will act as a strategic partner to business leaders and teams across the organisation. You will ensure that our people strategy aligns with our business goals, foster a high-impact and inclusive culture, and provide expert HR support across the employee lifecycle. This role requires experience supporting a growing, international workforce across the UK and the Netherlands.

Strategic Partnership

• Partner with senior leadership to understand business goals and translate them into impactful people initiatives
• Coach and support managers on performance, development, organisational change, and employee relations

Talent & Capability

• Support end-to-end hiring across your business areas, from role design through to onboarding

Performance & Organisation

• Drive performance management processes and support organisational design and workforce planning

Culture, Engagement & ER

• Lead on engagement and retention initiatives aligned to company values
• Manage employee relations matters and act as a trusted escalation point

Data & Change

• Use HR data and insights to inform decisions and improve outcomes
• Support organisational change as we scale across teams and geographies

What we are looking for

• 4 - 7 years’ experience as an HR Business Partner or HR Generalist
• Strong stakeholder management skills with the ability to influence and challenge senior leaders
• Experience working across the full employee lifecycle in a high-growth SaaS or tech environment
• Solid knowledge of UK employment law, with exposure to Dutch employment practices
• Comfortable operating in fast-paced, scaling environments, bringing structure and clarity where needed
• Hands-on and adaptable, able to balance strategic thinking with day-to-day execution
• Experience in performance management, organisational design, and change initiatives
• Data-driven mindset with the ability to turn insights into action
• Strong communication skills and a collaborative, relationship-led approach
• Exposure to international teams (EMEA, US, APAC) is a plus
• CIPD Level 5/7 (or equivalent) preferred

Benefits

• Competitive base salary
• Stock options in a high-growth startup
• Competitive PTO + public holidays
• Private health
• Pension
• Wellness benefits
• Breakfast Mondays

Diversity & Equal Opportunities

We embrace diversity and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills, and perspectives. The more inclusive we are, the better our work will be.