Role Purpose

Provide timely expert HR advice and provide to both case management and change implementation support to:

• Directorate Management Teams and managers in line with the HR service standards with particular emphasis on handling complex cases.
• Provide KPI’s reports on ER/HR case management data and trends.
• The Senior HRBP in the handling of high-profile HR cases and/or HR change management interventions across each Directorate.
• Attend / Facilitate Directorate Management Team meetings.
• Arrange / Facilitate Appeals panel and provide advice as necessary.
• Attend / Facilitate DJC and other forums/group meetings to provide advice as necessary.

Generic Duties

• To demonstrate a commitment to the Council’s Equal Opportunities Policy and the ability to understand and implement the policy in relation to the job responsibilities
• To ensure compliance with your responsibilities as laid out in the council’s health and safety policy and take an active role in promoting a positive health and safety culture.
• To promote and participate in the council’s individual performance appraisal and development initiatives and information management best practice.
• To ensure compliance with the council’s information security policies and maintain confidentiality.
• In accordance with the Immigration Act 2016, where the role is customer-facing and the post holder is required to speak to members of the public, the ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.

Main Duties / Accountabilities:

Deliver and provide a professional, customer focused, proactive and credible HR advice and support service to:

• Undertake all the HRBP functions within the context of the clients needs as requested by the Senior HRBP and when appropriate the Head of ER.
• All clients, specifically Management Teams and Managers, in handling all HR/ER people management cases and change management exercises including complex and sensitive cases with the appropriate agreed protocol for service delivery.
• Providing timely and quality people management advice to the relevant Directors, managers and appeals panels ensuring Council’s policies and procedures are applied consistently.
• Work collaboratively with the Directors and managers and with the management team to develop and deploy pragmatic and appropriate solutions adopting risk assessment and management approach to resolve issues/cases as far as possible.
• Work collaboratively and manage HR interventions which would typically include e.g. Discrimination, police involvement, illegal workers, safeguarding issues, dismissal, appeals, gross misconduct, compromise/settlement agreement, employment tribunal claims, and ensure they are appropriately supported and progressed in a timely manner, escalating and resolving issues as necessary.

Qualifications

• Degree and/or CIPD or equivalent professional body qualified or relevant work experience
• Evidence of CPD