I am working with a global organisation who are looking for HR Operations Manager to support Talent and Performance.

Hybrid- London 2 days a week

9 month contract outside of IR35

£700 a day.

Key project deliverables and assignments

• Oversee and manage project plans for:
• Annual Performance evaluations, with a focus for future transformation using Workday
• Launching new ServiceNow case management support services and knowledge base articles for talent & performance
• Work within the parameters of an ongoing program to change the employee experience while still using the current systems and tools yet to be migrated.
• Determine requirements and functional design with Centre(s) of Expertise, business stakeholders, solution architects, designers and developers to ensure business needs are accurately captured, understood and delivered.
• Develop subject matter expertise on Centre(s) of Expertise processes, data, complex and/or unfamiliar initiatives, and share information with stakeholders that is easy to understand and supports decision making.
• Deliver timely communications crafted skillfully for different audiences across multiple channels that are aligned with People function strategy and the overall direction of the Firm.
• Work collaboratively with the HRIS team to drive resolution of critical systems issues, escalating to IT for expedited resolution as required.
• Work collaboratively to bring together expertise from Project Management, HR Information Services (HRIS) & HR Operations as required, working with the Centre(s) of Expertise to understand and shape process & support requirements, including the creation of end-to-end process documentation.

Critical Experience and Attributes

• 5 - 7 years of relevant project management and/or deep operational experience in running performance reviews.
• Strong stakeholder engagement skills and ability to manage expectations by understanding stakeholder needs, determining alternatives to meet requirements and communicating appropriately.
• Experience with using Workday Performance Enablement to run talent and performance reviews in an organization with a global reach.
• Excellent verbal and written communication as well as receptive listening skills, with ability to present complex ideas in a clear, concise fashion to technical and non-technical audiences, at all levels.
• Experience working both independently and building a team-oriented, collaborative environment is essential
• Flexibility with an ability to adapt and handle multiple large and/or global projects with limited direction.