HR Business Partner - 12 month FTC£55,000 - £65,00012 month FTC - Possibility to go permanentHybrid - 2 days on siteASAP startMerseysideAbout the RoleWe are seeking an experienced HR Business Partner (Generalist) to join our People team on an interim basis during a period of organisational change and increased operational demand.This is a key role supporting a complex, unionised environment, where you will partner closely with leaders to deliver pragmatic, people-focused solutions. You will play a critical part in embedding within the business, building strong relationships, and driving HR initiatives that support both immediate and long-term goals.The role will partner directly with the Chief Customer Officer, supporting key service areas including Contact Centre, Neighbourhoods, Income and Communities. A core focus of the role is improving the customer journey and outcomes through effective people strategies, making this an excellent opportunity for individuals with transferable experience from customer-centric environments such as sales or retail.Key ResponsibilitiesAct as a trusted HR Business Partner to senior stakeholders across designated service areas, providing embedded business partnering and aligning to organisational objectivesProvide hands-on support across a full generalist remit, using people data, dashboards and KPIs to identify trends, diagnose issues and recommend targeted interventions to improve service, performance and cultureLead and support change programmes, organisational development initiatives, and organisational design reviews, including workforce planning and headcount managementManage complex employee relations casework, including high-volume absence, disciplinary and performance casesWork effectively within a unionised environment, supporting union relationship management and formal consultation processesLead recruitment activity within service areas, including briefing, attraction, assessment, selection and candidate experienceDrive wellbeing initiatives and delivery across allocated service areasLead colleague engagement activity, including employee voice initiatives and follow-through actionsEmbed organisational values, behaviours and frameworks at an operational levelMonitor and improve employee engagement and satisfaction, including closing the loop on engagement or happiness index actionsOwn and improve customer satisfaction from a people perspective, embedding a culture of customer excellenceSupport the rollout of People/HR initiatives at service level, particularly across engagement, leadership and customer excellenceCollaborate with the wider People team to ensure consistent and high-quality delivery of HR servicesEmbed within the business to understand operational challenges and deliver practical, commercially focused solutionsAbout YouWe are looking for a confident, credible HR professional who can quickly build trust and deliver impact.Essential:Proven experience as an HR Business Partner / Senior HR GeneralistStrong background in unionised environmentsExperience delivering change programmesAbility to manage a high volume of ER cases, particularly absence managementStrong stakeholder management skills with the ability to influence and gain buy-inHands-on, pragmatic approachDesirable:Experience within housing, manufacturing, or similar operational sectorsExperience in organisations undergoing transformation or growthCIPD qualification (or equivalent)JBRP1_UKTJ