JOB DETAILS

JOB BAND: A
CONTRACT TYPE: 1x Permanent & 1 x Fixed-term Contract until April 2027
DEPARTMENT: BBC HR
LOCATION: Birmingham - Hybrid
PROPOSED SALARY RANGE: £23,000 - £25,000 depending on relevant skills, knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights.

We're happy to discuss flexible working. If you'd like to, please indicate your preference in the application - though there's no obligation to do so now. Flexible working will be part of the discussion at offer stage.

Interviews will take place 7th and 8th April 2026.

PURPOSE OF THE ROLE

We're looking for a detail-focused and proactive HR Administrator to join our HR Services Team within the BBC's HR Service Centre. You'll be responsible for handling a range of employee lifecycle requests, supporting colleagues across the business by ensuring HR transactions are processed accurately and on time.

WHY JOIN THE TEAM
Whether it's processing a contract change, updating someone's working pattern or supporting a parental leave request, our work helps ensure every BBC employee gets what they need, when they need it.
You'll join a busy, supportive team that takes pride in getting the details right. If you enjoy problem-solving, delivering consistent service, and working in a collaborative environment, this is a great place to build your HR career.

YOUR KEY RESPONSIBILITIES AND IMPACT:

• Manage a wide range of employee requests, including contract changes, flexible working, attachments , parental leave, and other case types
• Deliver accurate and timely HR transactions in line with BBC policy and service level agreements
• Use SAP and internal tools to update records, manage queues, and maintain audit trails
• Prioritise daily workloads while balancing new requests and longer-term case management
• Communicate clearly with colleagues and managers to clarify information or resolve queries
• Ensure compliance with data protection, HR policies, and internal quality standards
• Work closely with other HR teams to ensure smooth case handovers and joined-up service

YOUR SKILLS AND EXPERIENCE

ESSENTIAL CRITERIA:

• Experience in HR administration or another process-driven, customer-facing role
• Excellent attention to detail, particularly when working with high volumes of data or documentation
• Strong organisational skills, with the ability to prioritise and meet deadlines
• Comfortable using digital tools or HR systems (e.g. SAP, success factors , business work flows)
• A team player with a positive attitude and problem-solving approach
• Clear and confident communication, both written and verbal

DESIRED BUT NOT REQUIRED:

• Experience working with SAP or similar HR platforms
• Understanding of HR processes such as flexible working, pay changes, or parental leave
• Familiarity with data protection and confidentiality in a HR setting
If you can bring these skills and experiences - or have relevant transferable strengths - we'd love to hear from you and encourage you to apply.

If you can bring some of these skills and experience, along with transferable strengths, we'd love to hear from you and encourage you to apply.