Housing Services Assistant

Aldershot The organisation We are working with a well-established residential operator delivering a growing affordable housing portfolio. They offer a structured entry point into housing, with support towards industry accreditations and long-term career development. The team promotes a collaborative culture, with a focus on resident experience and continuous learning. Full time role Monday to Friday 9 to 5.30 with 1 hour lunch break The role and responsibilities This Housing Services Assistant role is based at the Wellesley site and reports into the Housing Services Manager. The position supports day-to-day housing operations while building exposure across tenancy and resident services. Responsibilities include: Act as a first point of contact for residents, providing clear and timely responses. Log enquiries, repairs, and concerns, escalating where required. Support resident engagement activities, meetings, and on-site events. Assist with tenancy processes including viewings, sign-ups, and inspections. Attend property viewings and support residents moving into their homes. Support contractor coordination and follow up on outstan...