Housing Officer - x2 positions

Location/Base:

1 x North (Team 3 covering parts of Derbyshire, Nottinghamshire, Loughborough and parts of Leicester)

1 x South (Team 1 covering Northwest Leicestershire and Leicester City)

(This role is community based so out on site, and desk based with a combination of working from emh offices, community hubs and home)

Hours: 35 hours week, working Monday to Friday

All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description.
Salary: £31,082 - £34,535 per annum (RFJ 6)

We are thrilled to invite you to join us at emh during this period of growth for our Communities Team. Our primary objective is to expand our presence in the communities we serve, and we believe that your expertise will contribute significantly to this endeavour.

Role

Are you passionate about making a meaningful difference in people's lives? Do you take pride in ensuring individuals and families have access to safe, well-managed, and comfortable homes? If so, we have an excellent opportunity for you.

We are seeking two experienced and dedicated Housing Officers to join our team. In this role, you will provide a high-quality, comprehensive housing management service, contributing positively to our communities. Your responsibilities will include managing a patch of approximately 600 properties, building effective partnerships, supporting tenants, and addressing issues such as anti-social behaviour and estate management.

Key Responsibilities

As a Housing Officer, you will:

• Deliver a comprehensive housing management service across a range of neighbourhood patches.
• Build and maintain strong working relationships with tenants, partners, and colleagues.
• Support the management and resolution of estate management issues and anti-social behaviour cases.
• Bring energy, resilience, and adaptability to meet the demands of busy and varied work areas.

About You

If you're motivated, well-organised, and committed to delivering excellent customer service, this could be the ideal next step in your career.

We'd love to hear from you if you:

• Have experience in a customer-facing role, preferably within housing.
• Demonstrate strong communication, influencing, and decision-making skills.
• Are flexible, proactive, and confident working across diverse environments.
• Enjoy problem-solving, supporting colleagues, and working as part of a collaborative team.

Most importantly, we're looking for someone who embodies our core values—Integrity, Diversity, Openness, Accountability, Clarity, and Excellence—and who brings these to life through their everyday work.

For further information about the role, please see attached Job Description and Person Specification.

Our Values

Our Values are important to us at emh and we're looking for an Officer who can live our values and help embed them into the services we deliver. Our values are: Integrity, Diversity, Openness, Accountability, Clarity and Excellence.

Company Benefits

Our package for this role includes:

• 39 days annual leave (including statutory days), increasing to 44 days with length of service.
• Social Housing Pension Scheme (your contributions are matched by emh up to 8%)
• Health Cash Plan and Enhanced Employee Assistance Program (Provided by BHSF)
• a wide range of training and development opportunities (we are an Investors in People accredited organisation)
• Company Sick Pay (increasing with length of service to six month's full pay, six month's half pay).
• Opportunities to work flexibly and from home, where the business need allows.

How to apply

Please send an up- to-date CV with a covering letter of no more than 3 sides of A4, detailing how you meet the requirements of the person specification. (Please note your covering letter and CV will need to be on the same document).

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

We ask all candidates to evidence their right to work status during the recruitment process. xbpsjku Please click here for a list of Sponsor Licence holders in the UK and information on the types of roles that are eligible for sponsorship.