We are seeking a dedicated and motivated Housing Officer to join a organisation in Swansea, supporting the delivery of a high-quality housing management service across a portfolio of general needs properties. This is an excellent opportunity for an experienced housing professional who is passionate about supporting communities and improving residents' housing outcomes.

As a Housing Officer, you will be responsible for managing tenancies and estates, ensuring residents receive a responsive, customer-focused service. You will work closely with tenants, colleagues and partner agencies to sustain tenancies, address issues early and maintain safe, well-managed neighbourhoods.

Key Responsibilities of a Housing Officer:

Managing general needs tenancies and estates, including lettings, void management and low to medium-level anti-social behaviour cases Delivering effective tenancy sustainment support through regular patch visits and person-centred support planning Building positive relationships with residents, promoting customer involvement and engagement Working in partnership with internal teams and external agencies to support vulnerable tenants Ensuring compliance with housing legislation, safeguarding requirements, and health and safety standards Accurately maintaining records and contributing to performance and service improvement What We'd Love To See From You:

Strong understanding of housing legislation and tenancy management Previous experience working in a housing role, ideally within a local authority or housing association Proven knowledge of housing law, safeguarding and anti-social behaviour processes A proactive, organised and customer-focused approach Ability to work independently, manage a varied caseload and perform well under pressure Excellent communication and relationship-building skills What's on Offer:

Permanent position Hybrid working 35 hours per week Mon - Fri Competitive annual salary This Housing Officer role is offering a salary of £38,544 per annum

If this Housing Officer role is for you then please apply or contact (url removed)